Mejuri is a jewelry business known for its friendly and helpful customer service. Staff members like Jada, Simone, Elise, Angela, Joe, and Elena are praised for their kindness, patience, and knowledge. They assist customers in finding the right sizes, answer questions about jewelry materials, and help choose the perfect pieces. Customers appreciate the transparent information about gold vermeil and solid gold jewelry. The staff go above and beyond, offering a welcoming atmosphere, sometimes even bringing bubbly water or giving love to customers’ pets. Many reviews highlight positive experiences, including help with selecting wedding bands and special pieces, as well as accommodating requests like shipping out-of-stock items. However, some customers are disappointed about the repair policy—specifically, that repairs are not covered under warranty and require paying for fixes. Overall, Mejuri’s staff are appreciated for their patience, empathy, and quality service, making shopping for jewelry a pleasant experience.
Jada and Simone were both really nice, and very helpful in finding the right sizes for the rings I was interested in. Simone was very knowledgeable about the jewelry materials and both associates were very transparent about gold vermeil vs their solid gold jewelry.
January 2026
Huge shout out to Elise! She helped my fiance and I pick our our wedding bands, answering all our questions, and letting us try on multiple sizes and styles!
She grabbed us some bubbly water and gave our dog some love. It was a great experience, and I already loved to shop Mejuri!
July 2024
Thank you for your patience and empathy! I appreciate the amazing quality of customer service and am happy to enjoy our new jewelry piece!
