Mejuri is a jewelry business known for its friendly and helpful customer service. Staff members like Jada, Simone, Elise, Angela, Joe, and Elena are praised for their kindness, patience, and knowledge. They assist customers in finding the right sizes, answer questions about jewelry materials, and help choose the perfect pieces. Customers appreciate the transparent information about gold vermeil and solid gold jewelry. The staff go above and beyond, offering a welcoming atmosphere, sometimes even bringing bubbly water or giving love to customers’ pets. Many reviews highlight positive experiences, including help with selecting wedding bands and special pieces, as well as accommodating requests like shipping out-of-stock items. However, some customers are disappointed about the repair policy—specifically, that repairs are not covered under warranty and require paying for fixes. Overall, Mejuri’s staff are appreciated for their patience, empathy, and quality service, making shopping for jewelry a pleasant experience.
Hayes valley store is my home store and I love going there. Not only the selection is great, But every person that works there is lovely and welcoming. In fact the experience is so nice and welcoming, that now most of my everyday jewelry is from Mejuri Hayes Valley
April 2026
Had a great time shopping with Simone today!! I have been to the hayes valley location plenty and have always had a good experience! Good inventory and everyone is super nice!
January 2026
Jada and Simone were both really nice, and very helpful in finding the right sizes for the rings I was interested in. Simone was very knowledgeable about the jewelry materials and both associates were very transparent about gold vermeil vs their solid gold jewelry.
