One Medical is a membership-based primary care practice that aims to make healthcare more accessible. They offer same-day appointments, 24/7 on-demand care through their app, and a range of services including mental health, preventive care, and chronic care management. The practice is known for its calming offices with onsite labs, lactation consultants, and stroller parking, making it a family-friendly healthcare provider. Patients have had mixed experiences with the practice. Some have praised the staff, including doctors like Dr. Emmanuel Vergis, who are described as smart, kind, and excellent listeners. These patients appreciate the ability to get medical attention quickly, in contrast with their previous experiences at non-concierge doctor's offices. However, others have been dissatisfied with the care they received from providers like Dr. Victoria Lau, who were perceived as not interested in the patient's opinions and unwilling to make appropriate referrals. Overall, One Medical strives to provide accessible and comprehensive healthcare, with a focus on creating a welcoming and supportive environment for patients. While individual experiences may vary, the practice aims to cater to the diverse needs of its members, including LGBTQ+ individuals and families.
I have used One Medical in San Francisco since it began. All of the doctors and staff are amazingly helpful and get me all the tests I need to be a healthy 75 year-old.
March 2026
My experience with a new provider (for me) Sachs Ferguson was in all ways helpful and I am grateful to have access to her.
February 2026
The team at One Medical Castro is fantastic. I always feel welcomed and well taken care of. My provider and everyone on the team is patient, thoughtful, and supportive during my visits.
