Patelco Credit Union is a full-service, not-for-profit financial institution serving over 400,000 members across Northern California, including the Bay Area, Sacramento, and San Jose. With 37 branches, Patelco offers convenient banking services similar to big banks but with better rates, fewer fees, and a focus on personalized, attentive service. The credit union manages more than $8 billion in assets, making it one of the largest in the nation, and is known for its commitment to the community through volunteering, donations, and events. Members frequently praise the friendly and professional staff, highlighting excellent customer service at branches. Staff members like branch managers and tellers are described as knowledgeable, courteous, and eager to help, often going above and beyond to assist members with transactions, special requests, or navigating services. Many members appreciate the personal relationships they build with employees, such as those who consistently provide efficient and respectful service. Members also note the ease of banking, with online services and support from staff like those who explained online banking options and helped reset passwords. However, some mention issues with the credit card department, citing problems with usage and lack of clarity from support. Despite this, the overall impression is that Patelco is a trustworthy, member-focused institution that values customer relationships and community involvement. It remains a reliable choice for those seeking a local, community-oriented credit union with strong service and competitive financial products.
I have been a Patelco Credit Union member since 1994. A great place to handle all of my financial needs.
April 2023
I would like to say this..about patelco credit union.....it's so nice to talk to good people an everytime I've talked to one of patelco representatives they were very patient and an very nice.....that's why I chose this credit union .....I just want to say thank you... Tony...you made my day better
August 2022
I appreciate the effort of the regional director who took the time to listen, really listen, and advocate for me to open my checking account. As before, my experience speaks for itself: Patelco IS member-centered. The human element of empathy makes a world of difference in any interaction. THANK YOU FOR YOUR SERVICES!!!
