Patelco Credit Union is a full-service, not-for-profit financial institution that prioritizes customer service and community involvement. With 37 branches across Northern California, including the Bay Area, Sacramento, and San Jose, Patelco offers a range of financial products with competitive rates and fewer fees than traditional banks. The credit union has over 400,000 members and manages more than $8 billion in assets, making it one of the largest credit unions in the nation. Customers consistently praise the staff for their courteous and attentive service. Mai Luu is often highlighted for her exceptional assistance in guiding members through financial challenges, including credit rebuilding and loan applications. She is noted for her patience and professionalism. Rosario also receives commendations for her helpful advice and support during the credit card application process, providing practical examples to help members make informed decisions. Additionally, Maude Kamari, a Senior Member Service Representative, is recognized for her effective problem-solving skills and professionalism in handling account issues. Overall, Patelco Credit Union is known for its welcoming atmosphere and commitment to helping members achieve their financial goals with personalized support.
I love going to the Patelco on Noriega Street in SF, CA. The people who work there are extremely friendly and really want to help. The bankers are knowledgeable about services to help your money grow. I recommend this branch to anyone that wants great service and sound financial advice.
February 2024
My father passed and I needed medallion stamps and a notary. Mr. Kevin Wong, branch manager, at Patelco read my materials and promptly took care of me. Top notch service unlike that I received at Chase where we do our family banking. Moving more money to this great credit union with awesome customer service.
February 2024
Rosario is so helpful, the best customer service. She sets the gold standard. I continue to use Patelco because of her.
