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March 2024 by Connie H.
The phlebotomist is AMAZING. I don't know how she maintains composure while people are yelling in the wait room. A. Jita is just one person. She should not have to run everything. Maybe longer appointment times. She is jeopardizing her safety because people are so aggressively rude. Either get her help or create 20 minute appointments. A Jita is working in a hostile work environment and it's going to be on the managers of Quest if she doesn't get help.
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March 2024 by Mina S.
Not good at all. Horrible. Very unrespectful towards customer. If you have questions about your test or you are concern about something no body is available. You are at a CLOSED DOOR!!! All thing that you can see in waiting room is machine that makes the appointment for you. If you lose your appointment do not deceive by the machine or kiosk that tell the approximately time for putting your name is between 30 to 60 minutes!!!! It is not gonna happened. You are gonna sit for more than 3 hours with no results. This is so ridiculous and wasting customers or patient time. Just don't go to this wrong and false lab test.
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January 2024 by Liana Casciani
Made an appointment, was seen a few minutes early. I have really fussy veins and the phlebotomist was kind and gentle, it was the best blood drawing experience I’ve ever had. It seems like most people who are giving bad reviews for this spot seem to be going for drug screening not blood. If you’re coming for lab work just make an appointment and you’ll be golden.
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December 2023 by Filip Todd
This was way better than I was expecting! They are fast and very professional. We were in and out in 15min.
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November 2023 by Doug M.
No way to make an appointment and I walked in at 8:15am with lab paperwork from my doctor, who told me the labs had to be done before 9:00am. No one at the front desk at all, the waiting room is full and it's been half an hour and so far they've only called in two people for blood draws so far. This is the poorest example of a lab I've ever seen.
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October 2023 by Joycelyn V.
This place is horrible. I would give no star if I can. Appointment is ridiculous to make online which you can even select to schedule the appointment. Walk-in take hella long. They left the names on the waiting screen to look like there are a whole bunch of people waiting. They didn't even take the names of the list for those already been served. Ridiculous place ever I've been too. Never ever again to send any patients to these lab place.
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October 2023 by Peter Wielander
Great in-person service, great physicians, but the company is terrible, exploitative, their online service is awful (KBA is not a real authentication system), they collect your data to sell it onward, overcharge for tests, and may lose your results.
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September 2023 by Catherine N.
The staff is skilled at what they do, generally apologetic for the waits, and very friendly. I don't blame the phlebotomists as they are just following their internal systems. But, I HATE the system they have for appointments. It's hard to get an appointment online, so I walk in usually. How it works is people with appointments get serviced first, so walk in's basically get serviced when people miss their appointments or are late. So, walk ins can wait anywhere from five minutes to 2 hours - there's no telling which one it will be. I have regular monthly labs to do here at quest and 70% of the time, the waitlist machine was broken and there's no one at the front desk to help. So, you just wait in uncertainty until maybe you are lucky to have your name called. Please get a front desk person!!!
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September 2023 by Andres Aspiazu
I needed a drug screen for my employer and they don’t take appointments, only walk ins for this. I’ve been waiting for over an hour. They have literally serviced 4 people in front of me with appointments that are not due for the next 30-45 min. They finally called me in, but instead of taking my sample, they simply asked for my paperwork and had me wait again while they service others with appointments not due for another 45 min.
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September 2023 by Julia E.
Quest has gotten rid of all of its customer service. There is no one at the front desk, no way to call in with a question, and no way to pick up or drop off a lab kit (like a fecal kit) without an appointment for each, pickup and dropoff. Often it is not possible to get an appointment for at least a week. They schedule three appointments every 10 minutes, and the only way a walk-in can get in is if one of the pre-scheduled appointments doesn't show, and because there are so few appointments available in the short term, there are always a lot of walk-ins. This is a terrible system, worthy of a third world or eastern bloc country. I wish there were an alternative.
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August 2023 by Christina J.
This place is aweful Doctor Chan was misleading & unhelpful He confidently claimed that he didn't receive an order for my urine test from my pcp When I showed him PROOF of an order from my doctor, he says something to the effect of: "Ohh... I... thought you would want to get a blood & urine test at the same time" Uh.... That's not what you said, doc.smh He made several other statements that made navigating the process more difficult than it had to be. Wouldn't recommend this place to anyone I know
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July 2023 by Sara Star
This Quest was the best lab phlebotomy experience I’ve ever had. Chan is excellent! I checked in on the screen when I arrived. Chan was friendly, proactive, professional, communicated my paperwork to me clearly, and then did an efficient blood draw. In the past I’ve often had to wait for my veins to show up for the draw. It was smooth and easy this time and I’m grateful Chan made the experience stress-free and positive. Thank you!
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July 2023 by Devyani Lal
They did their job and the staff was supportive and helpful.
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July 2023 by David C.
After long wait in packed waiting room, the nurse nonchalantly informed everyone that they had no internet so were going to take off for lunch and would cancel all appoint and walk ins. Terrible service!
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July 2023 by Tarrence Burns
They don't accept walk-ins here. You have to book an appointment at least a month and half ahead to be serviced. Do not come here if you need need pre employment drug screening. Extremely inconvenient.
