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February 2024 by William V.
The customer service at Redwood Credit Union was superb. I needed to open another account along with my other accounts and the process was smooth and friendly. I highly recommend banking with Redwood Credit Union. If you do not belong to a credit union, belong to this one!
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December 2023 by Vu Torrey
Went to open an account with Redwood and Luis C. helped me get started. He was very professional, his communication excellent, and response time quick. Thank you Luis for getting me started .
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December 2023 by Bo S.
Worked with Sami. Absolutely and utterly amazing. Super helpful. Thank you guys. A bank is a bank, but the people inside made it really nice.
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November 2023 by Damien
As a San Francisco resident for over 20 years, I've experienced banking with various institutions, but my recent switch to Redwood Credit Union has been a game-changer.The credit union's Market Street location combines a modern, warm interior with a family-like atmosphere among the staff, making it a welcoming financial haven in the city.Leah M. Aguiar, a Senior Member Relationship Specialist, stands out with her exceptional service. From the moment I met Leah, her warm, personable, and humorous approach made me feel valued and comfortable. She dedicated two hours to help me seamlessly transition from my previous bank (which I had been with for 24 years) to setting up five new accounts at Redwood.Leah's genuine interest in my personal and professional life, coupled with her extensive knowledge of the banking products, assured me that I had made the right choice.What sets Redwood Credit Union apart is its commitment to providing comprehensive financial services. Leah showed me that they could meet all my financial needs, either directly or through their partners.This one-stop-shop approach, devoid of the inefficiencies and nickel-and-diming common at other institutions, is refreshing.The post-appointment follow-up from Leah, including detailed emails and resources for establishing a new credit line, exemplifies her dedication to thorough, ongoing customer service. The innovative on-the-spot creation of my Visa debit cards and the extraordinary after-hours security measures add to the unique banking experience.I wholeheartedly recommend Leah and Redwood Credit Union to any SF local seeking outstanding, customized banking services. Their patient and knowledgeable staff are a testament to their commitment to customer satisfaction.With Leah as my banker, I'm excited about the future and confident that Redwood Credit Union will support my business growth every step of the way.This is truly a banking relationship that I look forward to deepening, making Redwood Credit Union the one bank to rule them all in my book.Oh FYI- parking is tricky to find in that area, so I will ride my bike there next time.- call and schedule an appointment and ask for Leah because she's the best!- Bring all your docs and ID with you; you will not have to return, and they will have most everything done on the same day.- They’ve got swag; ask for some after you get your account set up!
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September 2023 by Day C
Luis was fantastic, very knowledgeable about credit and answered my questions. 10/10
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March 2023 by Monroe Burns
I went to open an account and Jordan Biete did a great job helping me with the process of trying to build credit and helped explain everything in detail for the new account.
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March 2023 by M. BUTLER
My experience with this branch was great Jordan Biete made me feel really comfortable with choosing this credit union and made sure I understand everything we talked about!!
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February 2023 by Donald J.
I would love to share the experience I had at Redwood credit union.Let me start with I first met the staff when they came to my work place.Taking there time to come and talk to us about financial services and planning.I just recently purchased a new car and wanted to refinance to a lower rate.and they assured me that they could help me.They did just that.Not only did they help me to cut my rate in halfBut were able to help me lower my monthly payments.at the same time helped me with a new credit card at a rate one third the interest I had been paying at my old bank.I have never been so happy with a bank this much.mellissa hail.andsami gowara.helped me every step of the way.They left me no doubt that I were in good financial hands.I feel I have met the bank I will be with for years to come.
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February 2023 by Jesus C.
I didn't expect much when I walked in this morning to get help depositing a check in my account. I met Sami who gave me what seemed like VIP treatment? It was obvious to me that Sami had a genuine desire to really help me. He wasn't imposing at all. Instead gave me great suggestions on how to continue working on my credit. A big shot out to RedWood Credit Union and their awesome staff.I encourage everyone to check them out for any of your banking needs.
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December 2022 by Sonia M.
My experience with Redwood Credit Union bank in San Francisco with Sami Gowara went over & beyond to assist me when my account was compromised recently. He excels in customer service !! I appreciate all his help !
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December 2022 by Abreanna L.
I asked for help yo get a new bank account because my account had fraudulent charges. after getting transferred over there was no communication on what my problem was with the next representative. I was on the phone for over an hour! Ridiculous! I hate it here! negative stars!
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December 2022 by Pru S.
My phone simple phone question took 9 different transfers, a supervisor and one last transfer to finally get to a person smart enough to answer. Bad, since I have a lot of money with this credit union.
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December 2022 by Hanna Quevedo
I am part of the Redwood Credit Union community since 2014 and they just helped me since then. I have never had a problem with them and my experience is just wonderful. The difference with a normal bank is pretty obvious and you feel it in the way they work with you: they are here to help not to make money with you.
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November 2022 by Khai B.
Yo cash a check as a non member. I had to sit and wait forever! No literally like 20 mins AT LEAST BEFORE someone came to me and then even longer after that point to get the check cashed. This place is ridiculous. This is more of a counseling office than a bank. A bunch of meeting rooms. I don't know kinda horse sh*r they have going on here in a city with no parking but his s*** is ridiculous! And Derrick the new guy that "just arrived" in SF is rude af!!! And then to make matters wors they had them in turn right me a check back to me for the left over after the last $5 increment, because everything is "ran through the atms." The dumbest s*** I've ever heard of
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November 2022 by Deja Masina
Leah was amazing ! Very welcoming , I thought I was going to leave without making an account and she did her best to assist me and give me options. Walked me through everything , I didn't even have any questions . Left feeling secured , welcomed and accomplished. I highly recommend this location . Didn't take as long as I thought . All the staff are so nice and I've seen some crazy people and they were treated just as equally . No discrimination o
