-
April 2024 by Elmousafir
First time visiting this store .Omg they have parking and it’s in San Francisco lol.Store well organized, very clean restrooms section,team smiling everywhere, clearness section is small but you will find literally everythingWill definitely go back ?
-
March 2024 by Kim Rutley
This was my first time visiting this location. The store was well organized and the customer service provided by Louda was exceptional. I highly recommend REI.
-
February 2024 by Noah Perdue
Some of the staff is great, small Asian-American woman and glasses guy at checkout were great. Girl reorganizing maps and other two ladies at the returns counter or whatever were borderline rude how they just looked at me with my arms full of stuff like I was offending them. I had $900 worth of stuff in my arms and no one asked to help with any of it. Asked maps girl for some help with sleeping pads and she acted like I was bothering her and couldn't spare a minute from pretending to organize maps.
-
February 2024 by Jessy F
Came in to pick up some things for an upcoming trip including insulated/waterproof hiking shoes. Had no idea what to look for but Thomas was extremely helpful!! Not only did he provide recommendations but he went through all the display shoes we were looking at and let us know what would/wouldn’t work. He also pulled additional options from the back room for me to try. So appreciated his friendly and polite demeanor and that he was attentive when I needed more sizing, thicker socks to try, etc. Thank you Thomas for making it such a smooth and easy process!!
-
January 2024 by Chris Hernandez
Customer service woman was incredibly rude.I was trying to explain my issue & she cut me off before I could give any details.
-
December 2023 by Stephanie Cowan
Spent what felt like 100 hours in this REI looking for hiking boots. I had some pretty annoying and specific criteria like the coloring and style needed to be attractive (which is difficult when it comes to hiking boots). Cass stuck with me and brought out pretty much every hiking boot REI had until we found the perfect fit. (Both in trend and in comfort.) Cass was knowledgeable and patient! Thanks REI!
-
December 2023 by Yoona Nam
I was visiting to figure out what type of e-bike would suit me. Eric was super kind and helpful! It was definitely a great experience here!
-
December 2023 by Ben Garcia
Great experience. First time in an REI store and instantly became a fan. Knowledgeable and helpful staff.Will be back!
-
November 2023 by S.I. TL. (Stellaaahhh)
Great products, good service people, pleasant demeanors across the board. They STILL stand by their warranty too. Had to do an exchange on my boots. The speed lace brackets came out on the rt boot. I left my insoles in them, and I was hoping they still had them, but alas... my fault! Still great customer service.Poor girl was on her crutches and STILL volunteered ?♀️ to go check if they were processed. What a trooper! She had beautiful hair too. Way to power through and turn up for work. She had such a pleasant attitude too! I was impressed by their staff that day, for sure!
-
October 2023 by A K
This is an amazing store with all your outdoor needs! I could spent hours here.
-
September 2023 by Mike N.
I stopped by to get some hiking shoes today and Tanner hooked me up - he was extremely knowledgeable, very friendly and efficient. Everyone there was awesome, which makes a huge difference to me. I haven't been to REI since before Covid, but I'll definitely be back.
-
August 2023 by Michael B.
Coming from Texas, this is an enormous two story REI and something San Francisco really should love that they have. It helps that there is a dedicated parking lot. You'll find the second story is filled with clothing, shoes, gloves, socks, and jackets. The first floor has endless backpacks, sleeping bags, snow equipment, cookware, bike gear, and more. There is even a discounted section filled with returned and slightly used gear which is perfect for value hunters! The staff is very knowledgeable and eager to help. I can't recommend this location enough.
-
August 2023 by SO S
As an old REI employee I was shocked at how bad customer service has gotten. For starters I could have bought the same product at Amazon but decided I wanted to Try it On and give business to a company besides Amazon. I went to buy a Heart Rate Monitor watch. Since it's a big financial investment I wanted to try it on first. I asked the employee to try it on, he opened the drawer with all the try on samples, the model I wanted to try on was not in the drawer. I asked "can you open a new box with that model and stick it in the drawer as a new try on model?" he said "No". I said "so you want me to buy it walk outside try it on, walk back inside and return it?" his response "yes you could do that" Bad service.... What if I wanted to try on and compare a variety of models?! I don't need an employee to greet me with "Hi friends" I need someone who can do their job effectively. Sigh. I would say don't bother with this REI go to Berkeley or San Jose.
-
August 2023 by Shan Wolff
Parking is hard to find, it's in the back down a long driveway. Staff are knowledgeable and the store is well stocked. They have SFPD at the door, so your car is safe-ish.
-
August 2023 by Nicole C.
Shout out to Siron (sorry I'm probably spelling your name wrong) and Mimi in the bike dept of REI! I bought a bike and had it shipped to this location and they made the process seamless and we're very informative on how I operate my new bike. They also helped me feel prepared walking out the door and using my new bike. I also love the series they offer! It pays to be a REI member too (check the pics for the discount on services for being a member)The location has a parking lot in the back (limited spaces and it does get crowded!).
