REI is a customer-focused outdoor gear retailer known for its commitment to quality and satisfaction. The store offers a wide range of outdoor products, including their own award-winning REI brand gear and clothing. Customers often praise the knowledgeable and friendly staff who provide exceptional service. Reviews highlight personal experiences with staff members, such as Mimi, who offered detailed advice on ski gear, and Aaron, who assisted with backpack fitting for a backpacking trip. Shoppers appreciate the helpfulness of employees like Himel Patel, who efficiently handled returns while demonstrating a genuine care for customers. REI strives to ensure that customers leave feeling informed and excited about their outdoor adventures. Many reviews emphasize the store's willingness to assist with unique requests and problem-solving, contributing to an overall positive shopping experience. With a 100% satisfaction guarantee, REI continues to earn recommendations for outdoor enthusiasts of all skill levels, making it a trusted destination for outdoor needs.
After a disappointing experience at the Berkeley location, Ty (& another employee in backpacks whose name I didn't get) at the SF store really turned around my opinion of REI. They were patient and thorough and genuinely friendly during our interactions. Highly recommend this location!
September 2026
Great place for all kinds of fitness and adventure related items...
September 2026
I love the store but some of the employees are rude
