-
January 2024 by Karan
Dear Donatello Team,Thank you for an outstanding stay! Your friendly staff and spacious rooms made our experience truly amazing.Please convey our gratitude to the reception team and the porters who helped with our luggage.You have left a lasting impressionand appreciate your hospitality, look forward to returning soon.Karan
-
January 2024 by Bella
The hotel was great, we had a minor inconvenience and the staff took care of it. My only suggestion would be to lower parking fees. We are already paying a high price for the room, $57 per night for parking is a bit outrageous.
-
January 2024 by Dr. Tanner Pachal
Great hotel in downtown SF! Large ensuite rooms and very helpful front desk staff. Would definitely stay again!
-
January 2024 by Laurie Coleman
Great place and in a perfect location. Friendly staff and service. Bed was very comfortable and our room suited us just fine.
-
January 2024 by Jonathan Coulombe
The hotel is clean and the rooms are big.There is an "activity centre" including a pool table, air hockey and a tv. We spend almost all our nights there with the kids.The training center is small so be There early if you want to have room to train.While we were there, there were several problems with both the terrasse and the elevator.The neighborhood is not si welcomy... Yes, you are in the center but my wife was scared to go out alone even in sunlight.
-
December 2023 by Jacky Bruce
Great place to stay. Super close to Union Square and the cable car. Reasonably priced. Would stay again.Rooms: Spacious room
-
December 2023 by Christina Underwood
First of all, the staff in all areas of the Hotel is the best hotel staff I've encountered! Every single staff member I interacted with was kind, upbeat, efficient & accommodating! I was provided a room change without any hassle. The hotel is modestly updated. Just two suggestions; sound machines for the rooms facing the street to help with the noise that leaks through the older windows. Also, more options to plug in USB ported devices would be great additions. Overall, it was an awesome experience! Spa services, hot tub, & sauna are wonderful amenities to take advantage of! Loved how the entire Hotel was dIecorated so beautifully for the Holidays!Sidenote; nothing to do with the hotel. However, things to consider with staying Downtown SF; location is great to move around all districts of the City. However, the homeless, littering, & drug use is immemsely disheartening to see. Would not advise staying anywhere downtown with children. People were doing Meth/ Heroine plain as day, right in the open. The littering/trash all over is overwhelming to see such a beautiful city disregarded, treated like a land field! I expected compost bins, recycling units in such a progressive city. There was nothing, not even trash cans. A lot of the streets smell like urine, just be prepared. SF Downtown area "the Tenderlion" is not a pretty or well kept district. San Fran overall is more of a grittier city than expected. Don't keep anything in your Rental or car, even if you lock it, they will buss the windows! Someone broke into the first rental I had & stole hiking boots & a bluetooth Headset. The city still has a lot to offer it just needs cleaned up & the homeless sitch addressed! ASAP. The whole city "need some milk" meme voice!
-
December 2023 by MORDECHAI ROSENBERG
Rooms: Need light switches closer to entrance. Need outlets near bed, had to aak for extension cords.Room was too warm.
-
December 2023 by cris cris
We love Donatello and our stay there. Great location! So close to Union Square, to so many restaurants and cafes. Staff was also great. The room was clean and spacious. The only thing that we do not love is the street noise that could be heard over the night, but it was not a huge bother.
-
December 2023 by Tim Campbell
Rooms nice and clean, and service staff were pleasant and eager to help. Easy walk to restaurants, shops and Union
-
December 2023 by rachel miller
I stay in SF for business a lot. to be fair, I didn't go to the club, but everything was meh / below average for SF.nice things:+ room was hugenot so good:- my "welcome gift" was being offered to sit in a 2 hour seminar in exchange for some compensation. strongly assuming a time share pitch.- room wasn't cleaned one day, maybe they forgot?- room showed some significant pieces of age. the chairs seats had the fabric worn off on about 30% of them, room could use a fresh coat of paint, etc.
-
December 2023 by Lauren Lucky
Excellent location! Walking distance to bart, union Square, cable cars and good food all around. Rooftop lounge with coffee, hot tub, sauna. Everyone here was so friendly. We can't wait to return!
-
November 2023 by Kenneth Seraspi
We loved our stay here. The location is great, very close to Union Square and manageable walk to Downtown. Lovely Art Deco building. Loved the Club, small fitness center and place to hang out with free drinks with great views of the city. The room is exactly what we need. We need a fridge for our baby’s milk and food. Comfortable bed and spacious layout. Staff are super nice and accommodating as well.
-
November 2023 by Linus Wong
Nice service particularly from the jovial bellhop this Wednesday morning (apologies for not tipping before running off!). Main downside of staying here is that the windows have bad soundproofing, so you can hear all the sirens, garbage pickup etc outside at night and early morning. Also would be nice if they provided tea as well in the rooms, and more easily accessible filtered water (only on 7th and lobby floors). Checkout at 10am is also earlier than average. On the upside, the club lounge is a nice place to do a little work in during the day or pass the time before heading to the airport.
-
November 2023 by Howard Stafstrom
Great location with decent rooms including fridge / TV and big comfortable bed. Located right in the thick of things close to union Square. Beware of the hard sell trying to get you to attend a 90 min presentation when we arrived but this was easily rejected. Staff otherwise very
