RIMOWA, the global leader in premium luggage, has been crafting timeless designs and superior products since its founding in Cologne in 1898. Known for their innovative use of aluminum and polycarbonate materials, RIMOWA combines heritage and craftsmanship with modern technology to create luggage that caters to the needs of discerning, purposeful travelers. Customers have consistently praised the brand's exceptional customer service, with one reviewer describing a "recent case repair experience" as receiving a "prompt response and professional support." Another customer was delighted with the smooth and efficient process of getting their luggage personalized, noting the store staff's kindness and attentiveness. Many RIMOWA enthusiasts appreciate the brand's ability to cater to their travel needs, highlighting the convenience of being able to visit a RIMOWA store in most major cities to have their luggage repaired or serviced. One customer, a frequent traveler with over 3.5 million air miles, expressed their appreciation for RIMOWA's reliable and hassle-free repair services, allowing them to "swan into a dealer" and have their issues addressed efficiently. The RIMOWA San Francisco Store has also received praise for its exceptional customer service, with one reviewer highlighting the outstanding assistance provided by staff member Jose Kwan. The reviewer was impressed by Kwan's knowledge, helpfulness, and friendly demeanor, which contributed to an enjoyable and satisfactory experience. Another customer, who needed help with a locked hand carry suitcase, was equally impressed with the professionalism and efficiency of the store's technician, Justin, who was able to resolve the issue within just 5 minutes. This customer was so satisfied with the service that they highly recommended the RIMOWA San Francisco Store to others. Overall, RIMOWA's commitment to quality, innovation, and customer satisfaction is evident in the consistently positive reviews received by its San Francisco Store, making it a trusted destination for discerning travelers seeking premium luggage and exceptional service.
Great products and excellent service! The lock on my luggage had its combination changed (thanks to my kids), and Sam helped me resolve it quickly and efficiently.
January 2026
Amazing customer service from Eli! My favorite Rimowa store!
December 2025
The staff was friendly, replaced a lock on a (10yrs old)Salsa 29 in minutes. Thanks
