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March 2024 by Elisabeth R.
I called the Bryant Location and they were professional. Unfortunately U-Haul does not rent Cargo Vans unless you pick up and return at the same location. Their website should be updated for clarity. This review is not a negative on the Bryant Location just a disappointing experience with U-Haul.
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February 2024 by Medina L.
Do not rent from U-Haul on Bryant St. in SF. They will find a way to add on unwarranted charges. Total disappointment.
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February 2024 by Jennifer W.
Never use U-Haul rentals! they charged us $222 for our rental which was what we agreed to. Now trying to take an additional $440! Truck was returned two days early with gas and under mileage paid for. Rip off!!
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February 2024 by M a k e B e a u t y
The staff is excellent. They are to the point, efficient and skilled. And very friendly easy going kind
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February 2024 by David Steele
I was told I’d get $20 off the quoted price if I returned the truck with 1/4 tank after picking it up with only 1/8. I did return it with 1/4 tank but didn’t get the discount. Filed a concern using the link on my receipt. It’s now the third day after I returned the truck and still no response.
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February 2024 by E
Very frustrating experience renting a truck. The truck was given on empty. They did not deliver the materials requested and after asking several times they finally brought it out. This resulted in being at the I haul for over an hour just to grab the truck.
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January 2024 by Brandon
Train your employees better on the definition of customer service. Every person was rude and unhelpful. We arrived to 3 agents at the desk. One said “I’m closed” before we even approached the desk. The other agent said “I’m doing school work.” Doing school work at work? Using work equipment to do school work while there’s a line of customers? Finally, the only employee left willing to assist us, Andrea, had zero manners. Not once said please or thank you and gave us all these commands. Don’t take your frustrations out on the customer just because you hate your job. Management HAS to do a better job with hiring people that actually want to work/have customer service skills. -2/10 is my overall rating.
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January 2024 by Chris Campbell
Gino, who greeted us at the counter was fantastic, patient and helpful. Kevin, who received our vehicle on return was very helpful and accommodating. Everyone was very professional. I’d highly recommend UHaul!
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January 2024 by Linda “LYNN LIDYA” Davis
I had no problems with the rental place
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December 2023 by S K
In general, this place is fine, they just don't honor your reservation, if you are late to pick it up. Even if the app says it is still reserved, that's a lie. Also there might be a line, and sometimes just a single employee.Second, the app is not reliable for returning your equipment as well, it just doesn't go further from a particular step.Overall, the money you might spend on their equipment is just leaving you with a bittersweet aftertaste.
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December 2023 by Jillian Graver
tldr; useless app, difficult customer service, smelly truck, no gas.had an unfortunate experience renting a pickup truck from this location. they insist on making customers "utilize their digital services", requiring us to use their non-functional app to check in and go through the authentication process. after being kicked out of the app repeatedly, I asked for help and they still required me to use the app.Their authentication process required me to provide three separate contacts, whom uhaul called and did nothing more than ask their names (challenging to explain to my father why that wasn't a scam, lol). Alternative options were to provide a picture of my lease or passport (no upload option on the app, only could take a new photograph, which of course I wasn't carrying those documents. so make sure you have any and every possible form of ID on your person...).all in all it took over an hour to even get the key to the truck, which ended up smelling extremely strongly of stale smoke and was nearly empty of gas. upon return of the truck I had the same problems using their app and never was able to complete the "return" successfully, so hopefully having the keys and truck back is enough for them.in future i will rent from other sources to avoid all the trouble.
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December 2023 by Lauren Marshall
this review is for renting a truck! we had a ridiculously bad experience trying to rent a truck with this uhaul location. it took a full hour to rent the truck, with staff insisting we “check in” with an app that doesn’t work.i’m kind of dumbfounded - they have taken a simple process and made it frustrating and complicated. in future we will be using more convenient services such as Turo or Home Depot.
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December 2023 by Teo Fleming
Every UHaul is a bit different, but this one has great service and wonderful staff. Kevin was super lovely returning my UHaul. Tbh didn’t expect to have such a good time returning some boxes, but Geno made sure I did—he sounds like a fantastic boss.
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December 2023 by james w.
I recently had one of the worst and dehumanizing experience with Gene Carr II, general manager of this U-Haul location. While trying to deal with a less than perfect pick up service and my truck being stuck 3 trucks deep and I asked him for help, instead of helping he loudly commented that I needed to calm down before he would help me. I was clearly frustrated with the entire situation but at no point did I raise my voice to him when requesting some assistance. Rather than help me he continued to berate me in front of a crowded line of people. Clearly this wasn't an attempt to help anyone but a power play of someone with no business in any sort of customer service role. I will absolutely never use this location again and I will be reporting Mr Carr's behavior to cooperate. This was a completely unacceptable and beyond rude way to treat a customer simply trying to get the truck I had paid for and that was unavailable to utilize due to complete incompetence on the locations part.
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November 2023 by Scott M.
After making come back to their location when they cancelled our reservation we finally went someplace else and will not be returning.
