-
February 2024 by Virgil Parrett
Everyone at this location were so helpful. Especially knowing that I could turn in the truck after hours so I would not have to rush.
-
January 2024 by C H.
If I could give this Uhaul place a negative review I would, but unfortunately there is only a one star option. BE VERY CAREFUL WHEN YOU GIVE YOUR CREDIT CARD INFORMATION TO THE EMPLOYEES AT THIS LOCATION. I HAVE HAD MY CREDIT CARD USED ON TWO SEPARATE OCCASIONS. SOMEONE USED MY CREDIT CARD TO BUY GROCERIES. I AM SURE THE MANAGER OR OWNER WILL READ THIS AND ACTUALLY DO SOMETHING ABOUT THIS. IF I HAD THE PROOF, I WOULD DEFINITELY PRESS CHARGES. Be very careful when handing over your information because they have your ID with your photo on file. I could not believe that my credit card was used without being present. They might have used it on an online safeway delivery app or something. That does not even cover the rest of the shitty experience I had there. JASMINE IS THE WORST EMPLOYEE. SHE IS SUPER RUDE AND NEEDS BETTER CUSTOMER TRAINING. Again if you could get your uhaul somewhere else, please do. I will never use bayshore uhaul ever again. Are you kidding me. They gave me a truck that had white smoke coming out the tail pipe for a good 10 miles. The doors did not shut all the way, as I could hear the wind as I was driving on the freeway. They really want you to do everything yourself. Basically, do everything on the app because you will probably have better customer service using AI technology.
-
December 2023 by Deborah Yee
Going to a U-Haul on a weekend is crazy. But this particular location on Bayshore in San Francisco was a good experience. All of the workers there were so patient even though they were so busy. I especially need to give a shout out to Michael in the equipment yard who was running all over the place and yet still so helpful to us. Come with a lot of patience, but be assured they will get what you need. Highly recommend.
-
December 2023 by Austin Jones Velo
The lady “Jay” is very unprofessional. She cut me off over the phone and was rude in person. She needs to undergo basic customer service skills training. She also probably shouldn’t hide her name tag with her knife.
-
December 2023 by Jose
Hi everybody anyone that plans to rent a U-Haul from here you might get a phone call from someone that works from U-Haul and it's going to tell you last minute that the truck you need is on a whole nother City but yet you put your car down to ensure that your truck was going to be ready by Friday and they call you Thursday at 3:00 in the afternoon the day before the move
-
November 2023 by Caleigh Griffin
Staff canceled my trailer reservation and I had to call and remake it while in the middle of packing my truck. The tow dolly I received required multiple repairs resulting in about 6 hours of delays during my move and some very frightening highway pull offs. Staff was friendly but not very organized at all and the general manager has still not called to discuss my concerns despite my report made Friday afternoon. Also the links for the walk around inspections expired before I ever got a chance to see the equipment so I was unable to change mileage and report the issues at the initial location.
-
November 2023 by Imraan Shivji
Ordered a 10 ft. Van with a tow dolly. There was no assistance in installation until someone saw us trying to YouTube instructions in their parking lot. Only one safety chain was properly equipped and after arriving at another UHaul we found that they sent us off with balding, torn tires on the dolly, torn straps, and unsafe conditions. It’s pretty incredible that they can charge so much for an unsafe and uncaring experience. I’d rather throw away all my stuff than use them again.
-
October 2023 by Ena K.
PSA: CRIME SCENE FOR RENT TW: MURDER I can't believe I am writing this review but this location tried to rent my roommate and I a literal MURDER truck. I received a phone call from my roommate & was left speechless. She informed me that the 20 ft uhaul they gave us had not only crime scene tape on it but dried, smeared blood on the inside of the truck. Her boyfriend opened the back door & came across the left behind crime. She checked the windshield & low and behold there is a tow number followed up by "homicide" written in chalk. She went to speak to a manager, double checking this wasn't some halloween prank/decor. Turns out they had a note in the system saying Sargent Sandy released the truck from the case. They didn't even get it cleaned before renting it out to customers! After doing some research, we come to find out the body was found TWO MONTHS PRIOR. Not only is this a biohazard, who the hell wants their mattress touching a uhaul that had a decaying body in it?! Because this was the last 20 ft truck on their lot, they came to the solution to give us a 26 ft truck for the price of a 20 ft truck with an additional $50 discount. We were told to return the truck by 4 pm, and received a phone call shortly after 4 since we were running a little behind. The audacity to rush us back after trying to give us an actual crime scene of a truck is beyond me. The fact that they even charged us for a uhaul is absolutely absurd. Thanks for the trauma uhaul!
-
September 2023 by Mariann Takács
I am actually going to create a ticket to dispute some of the charges. It was TERRIBLE. I booked a 10feet truck at the Bryant st location exactly for it's easy street parking (to leave our car at). I opted for the mobile check in. All it said is that you will need the app and a well charged mobile device. Then I start doing the pick up steps and it asks for passport??? (who carries that with themselves)/ work connect(who's gonna pick up on a Saturday?)/friend(luckily I had that but it still makes time to get them available). This should be noted ahead, I would have carried my passport.So after like 20 minutes is gone and my friend has confirmed me, I get a call that that location doesn't have the truck we booked (what? online said it's available) and we have to drive 15 minutes to a new location, where we couldn't find easy parking and then mobile pick up no longer works and I had to wait 30 minutes in line (the lady who called also modified the reservation to two days and wrong drop off time instead of one).So overall terrible experience, we were more than an hour late and we had hired help for 2 hours, and we lost one. So UHaul should refund some of the charges, because you can barely call this a service...
-
September 2023 by David H.
The last two times I've used trucks from this site I've been charged an extra day after I returning the truck on time. The last time I returned it a few hours early to avoid any confusion, but my emailed receipt showed I was charged an extra day. Uhaul makes it very difficult to contact customer service to get refunded. And it's not just a rouge employee. This happened a year apart and there were different employees involved. So, it's obviously policy at this location. I'll never rent from here again.
-
September 2023 by Marla Ushijima
1. The truck reservation was confirmed but not scheduled (?!). Which meant that it wasn’t at the location at which I had reserved it online. It was available at another location across town. Both locations were pleasant to deal with, but the reservation system seems pretty questionable. Lesson learned - call the location to confirm before you go.2. After the three-hour rental, I saw a charge on my credit card for over SEVEN THOUSAND dollars. Discovered it was for supposedly dropping it off at a location 2500 miles away. In 3 hours. Really? Several phone calls later it got straightened out, but still sorting out what it means for my credit card. Lesson learned - get a paper receipt and check it carefully before leaving.Otherwise the rental went well, everyone we dealt with was pleasant and the equipment was in excellent condition. A little hard to rate highly after such a significant (and absurd!) error. Leaving three stars for them addressing it fairly quickly and pleasantly, and recognizing that we should have been more careful.
-
September 2023 by Bridget S
I rent a truck for burning man. I understand that some burners are not as conscientious as I am, but I do not appreciate the "scare tactics" corporate employs. I return trucks I rent cleaner than when I receive them, which is especially true this time as the truck I received was filthy inside and out.Receiving a call a day or two after I place the order telling me that the truck is not actually reserved until 3 days prior to my pick up is not ok. The truck is either rented or it isn't. I understand that there may be some fluctuation with trucks going out of service for various reasons at the last minute. That warning should be given to those who rent the last 10% of trucks available on a last come, last served basis; not to every truck rental for Burning Man.I found all the staff at this specific location extremely nice and helpful. I particularly appreciate the help I received when I changed the size of the truck I needed in the last month.
-
September 2023 by Alexandra Porshnikoff
Thank you U-Haul team. I've been a customer of this site since 2007. I've always received exceptional customer service, and this time was no different! Many thanks, I'll remain your loyal customer.
-
September 2023 by Sean F.
If I could give zero stars, I would. This U-Haul location is a decrepit graveyard filled to the brim with incompetent ghouls. We made a reservation online to pick up a 10-foot van on a Saturday morning. Upon confirmation, U-Haul told us that our pickup location would be determined the evening before, Friday. We received no alert. On Saturday morning, just 30 minutes before our scheduled pickup, we received an alert that our pickup location would be in an entirely different city. We go to the pickup location in the next city over and the staff tells us that a they do not have our reservation. We showed them our confirmation email, and they said that a confirmation doesn't mean they have the truck we need, and directed us to call U-haul support because they couldn't do anything. This U-Haul location ruined a major furniture move to Yosemite on a weekend that numerous people had cleared their busy work schedules to accommodate. And they couldn't be bothered to help us rebook the equipment we needed. THIS IS A ZERO STAR REVIEW. Avoid this U-haul location - and any U-haul in general - like the plague. These bloodsuckers will drain the life force from your body with their incredible stupidity and carelessness. It's a miracle this company is still in business being run by a bunch of children with room temperature IQ.
-
August 2023 by Allison Angela Lopez
While the folks working at this location were all patient and kind (the only reason this isn’t a 1-star review), the logistical operations are terrible. I had to wait 30 mins in line before being helped, then it took another hour to give me the correct trailer. Two of the 5x8 trailers had incorrect license plates, so I was offered a 6x12 trailer upgrade at no extra charge. However, this trailer had a tire blowout on the highway and when the mechanic came to fix it, all of the tires had low air pressure, which likely caused the blowout in the first place. There are obvious maintenance updates to your processes that you need to make and/or follow. Roadside assistance was pretty prompt in helping, luckily, but this experience soured me on U-Haul and I will not be returning as a customer.
