U-Haul Neighborhood Dealer offers a range of truck rentals, trailers, cargo vans, and pick-up trucks for local or one-way moves. Customers can also find moving supplies like shipping boxes and U-Box containers through online reservations. Reviews highlight the excellent customer service and helpful staff, emphasizing that the employees work hard to make the rental process smooth and straightforward. Many customers appreciate the store’s convenient location and commend the friendly and supportive service provided by the staff. Recent changes in ownership have led to improvements in service quality, with customers noting the team's responsiveness in dealing with issues, such as theft of rental vehicles. The new management is recognized for their efforts to enhance safety and customer satisfaction in the area. Although some negative reviews exist, they often stem from misunderstandings regarding reservations rather than the service itself. Overall, U-Haul Neighborhood Dealer is recommended for its outstanding customer service and commitment to helping customers with their moving needs.
I rent from this location frequently, about once every month or so. they are very accommodating and helpful, and have a large selection of trucks and other vehicles available. Highly recommend!
February 2026
Had a reasonable experience returning my truck to this Lake Merced location. I can imagine having issues if returning the truck after-hours, but I suppose I was lucky and the place was open as per designated business hours when I arrived at 9am. I wasn't charged any extra fees. The location is pretty convenient.
January 2026
Been here 3 times over the years and each time the service was fast and easy. Vehicles were clean and Kareem was cool.
