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March 2024 by Dolores Jaramillo
Friendly and helpful
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March 2024 by Stelios Serghiou
Avoid for notary. Had a notary appointment and came all the way here to be told they forgot their notary book and do not have a system to know if they have an appointment or not. They told us to go to another UPS store if we needed this urgently…
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January 2024 by Adventure Girl
Many people goes there for Amazon return. So did I. smooth return.
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January 2024 by Emmett Jacobs
CIDNEY IS A GOD!So they seemed to be the only branch open on MLK day. So naturally I show up and theres like 6 or 7 people in front of me and somehow just cidney is working. "Well this could take an hour or more" was what I was thinking. But no this man was working his a$$ off, and somehow providing solid service and answering questions. I've waiting longer at shipping places with only 2 people in line in front of me. GIVE THIS MAN A RAISE!!!
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January 2024 by Oscar Tang
Friendly and patient staff
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December 2023 by Anita Ratnathicam
They now have a kiosk where you can do Amazon returns. Super fast!
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October 2023 by mdem
Alan, at Store 6260, is STELLAR!!!!Went to several places to have a relatively simple computer process executed, as was given excuse after excuse for their not being able to do what I wanted. Enter Alan. I'm a fairly regular customer at this location, and whenever Alan has helped me, things worked out swimmingly. This last encounter was no exception. In 10 minutes, I was an extremely happy customer, and out the door. I was so excited to have finally acheived what I'd been trying to do for a few days that got home and realized I, hopefully, left my wallet at the Store. I RAN back...and it was there, in a plastic bag, waiting for me.Bless you a million-fold, Alan - an employee to be cherished.
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October 2023 by Stephen Dem
They were getting a delivery of boxes so I had to wait about 8 minutes before I was helped
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August 2023 by David G.
Great Service. Very efficient and very kind. Josue was very helpful.
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July 2023 by Shareef Robinson
Appreciated this location much more roughly about 2 months ago with the older staff..Its one particular guy there, Ian I believe. Always has this attitude as if he's so busy and paying* customers are bothering him..?Today he had the nerve to tell me that I couldve just googled the number customer service: Yeah well I'm at UPS and your on the clock so you'll be providing it. Tf
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July 2023 by C S.
This UPS location sucks. They don't have ups boxes for shipping. You have to purchase additional boxes to shop here.
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July 2023 by Don A.
I just had a run in with a clerk at the ups store at 1819 Polk. I have Tourettes syndrome and she told me to get frustrated somewhere else. She didn't even give me a chance to explain. Finally I left. I'll just use an store, even though I'll have to walk eight blocks.
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June 2023 by 100-150 VanNess
This store is hit and miss, usually miss. Once in a while they get a competent professional employee but they don't seem to last long. Usually greeted with a huge attitude and act like they are doing you a huge favor - even though we are paying customers. For the same service, I have been charged 3 different prices. Have asked for a manager and was told "they aren't answering their phone." Well, leave a message, or give me the number and I'll call! Should not be this hard. I once waited in line for over an hour to send a package that had to go out that day - they acted like, no big deal to make a whole line of people snaking around the whole store and out the door wait that long - no calls to their manager to get extra help, no communication, no offering to help people with quick things first while they struggled to figure out how to do a passport application for someone..... As we live nearby, we do continue to use this location, but if there was any other option within walking distance, we would not.Also, just to reply to the owner's message to someone else, the owner claiming they can't void return codes - Oh, yes they can! The return code is a UPS shipping code, and it absolutely can and has been voided by store employees before. Happened to me, too. Stop lying to us."Response from the owner 4 years ago: Hi Oscar Amazon programs such as Returns can only be modified, changed, or corrected with Amazon's account page or their own customer service Reps. We don't have any controls over any steps." - FALSE!
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June 2023 by Alexis S.
the people working there obviously had no idea what they were doing we came to do passport photos and the lady dropped the screen on my head she said she had no idea what happened but she obviously had never token photos in her life sorry ups but this is probably the reason your store is usually empty those two girls should go work for McDonald's
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June 2023 by Jeffrey D.
Beyond amazing service and huge thanks to Alan! I needed to ship frozen goods to a friend in dire need. He was very empathetic to my situation and had everything ready to ship beforehand. He was meticulous in making sure it arrived safely and unmelted. I cannot recommend them enough.
