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March 2024 by Jazzy Cole
This place is awful and don’t bother to stop in if you are a person of color…. They ignore you and skip you in line. The place Smells bad and the person who’s always working there, has a horrible attitude!!! Worst of the Worst!
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March 2024 by Ani Mason
Have always had a great experience at this store. Super efficient / convenient for package drop-off.
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January 2024 by Riley Hunter
Just moved into the neighborhood and have had to go to this UPS multiple times in the last week or two. The clerk named Timothy is always friendly, efficient, and professional. He makes the experience easy and quick.
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December 2023 by Vera Neinken
This is a great UPS. Confused by the low stars. I’m here basically every week - it’s speedy and the folks are nice.
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November 2023 by Emma Fish
Mario was really helpful with a number of notarized documents, helping me understand the instructions and get the documents scanned and printed. The staff is knowledgeable and friendly every time I visit!
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October 2023 by jenny w
the worst. my experiences here at the Fillmore St. location:1. paying 2 dollars for a small piece of tape to close a package because the clerk said it was not secure; it was a soft mailer that was already sealed.2. one time, i yielded and purchased an entire roll of tape from their retail. another patron came in and helped himself to the tape when i set it down for a split second to close my box. when i said "hey man, i paid for this? you need to talk to him if you need tape" and pointed to the store clerk, the clerk shrugged and pretty much acted like it wasn't their business.3. when asking questions to ensure i had appropriate customs paperwork when dropping off an international shipment, was spoken to in a way that can only be described as being spoken to like a toddler.4. they have 'regulars' in the store obstructing the counter, that, based on their very gregarious conversation, are not conducting business. The store is small, i understand lots of people in the neighborhood have PO boxes and like to 'hang out' here. The employees who work here make no effort to control lines or flow of traffic. As a patron, you're coming in -sometimes with arms full of boxes- and maneuvering your way through an already small store. If you ask one of the 'regulars' for space or if they're in line, they speak to you at about the same level of condescension as the employees.After several instances of leaving feeling terrible when I'm just trying to run an errand, I decided this location did not need to be the one i do business with, especially when there are other (multiple) UPS stores in the neighborhood that work to ensure everyone feels welcomed.
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October 2023 by Jordan Karganilla
I’ve been to other UPS stores and typically use the one near my home (East Bay). But a necessary trip to SF brought me to the Fillmore branch and glad I did. Mario processed my transaction with admirable efficacy. His caliber of customer service is of towering strength and should be inherent to all branches.
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September 2023 by Erick Barto
Mario was incredibly quick to resolve annissue I had and send my package same day. Went out of his way to help. Ty!!
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August 2023 by Lauren Frager
The guy that works here is just plain rude. Kindness really goes a long way in this world and it’s a shame something as simple as a visit to UPS could be so unpleasant.
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July 2023 by gerd m mairandres
Just had a great experience at this UPS Store. Mario and Timothy went the extra mile to solve my needs. Thanks guys.
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July 2023 by Carly Ackerman
Worst customer service ever! Shocked that UPS still allows the nasty, rude owner, Steve to continue with the franchise. He really gives UPS a bad name! I am now using a mailbox center where the owner is a professional and treats her customers like human beings instead of dirt like this jerk. So happy not to see his ugly face/personality anymore! Obviously, based on countless other reviews, many share my experience.
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July 2023 by Susan A.
I am one of the longest clients using the UPS store at 2443 Fillmore St --I started using the mail service at this location with the original company which UPS bought the dealership --- I have received great service from the owner -Steve and the employees over the years. Especially when they went beyond expectations when I was recovering from surgeries --Since my own business is regarded as a service business -- I have learned - for great service to work----both sides of a transaction the individuals need to be understanding, good attitude and friendly --- as a proven in a saying that goes - "you catch more flies with honey than vinegar " And the above is true with Steve and his employees - greet with a smile and you get friendly response and great service Plus they offer so many services that make it very convenient - such as notory service - shredding, faxing when needed, etc etc
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July 2023 by Doreen T.
Steve is the rude person noted in the other reviews. He is somehow still employed here -- tells you everything about how this UPS location hates customers.
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June 2023 by Zac Cady
Go anywhere but to this location. They have major attitude issue and have trouble handling simple Amazon return. Go to Polk st instead
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June 2023 by Kerri F
I’ve consistently used this location and the experience and employees have always been great!
