The VanMoof San Francisco location is the shining star of the entire company. Customers have consistently praised the exceptional customer service they have received over the years. The team has gone above and beyond in resolving any issues with customers' bikes, including replacing batteries under warranty, trueing rims, tightening bolts, and more, even during the company's bankruptcy. Customers have had great experiences with the helpful and understanding staff, including Jeremy, the Bike Doctor, Ryan, and Brett, who have been described as competent, attentive, and friendly. The service at this location is consistently professional and efficient, with bikes being turned around in less than an hour. Overall, customers feel confident and satisfied that their bikes are in good hands at the VanMoof San Francisco store.
Bikes are cool, but Joe from the store desk has quite an attitude. Terrible
October 2023
The SF location of Vanmoof is the shining star of the entire company. In the 3 years of owning my bike they have continuously gone above and beyond in customer service.
September 2023
I had a great experience. Jeremy took great care of me along with the Bike Doctor. I needed a new E Shifter and the team even did the scheduled maintenance under warranty. Communication was solid all the way around, and my expectations were managed perfectly.
