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December 2023 by Ryan McDermott
Staff is super nice . Overworked. My One Star review is not a reflection of the friendly staff. These poor employees are way too busy and they clearly do not have the resources to do an excellent job. #sad. Line is absurd. Poor workers have to deal with insurance et cetera.
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December 2023 by Ben Daftari
Worst customer service I received at a Walgreen! Customers don’t feel very welcome here.
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November 2023 by Tricia Principe
This is my neighborhood Walgreens and I'm very glad they're here. The employees are always very nice and extremely helpful. They're up and down the isles unlocking cabinets so we can purchase the things we need. This store like so many others has been targeted by thieves and that puts the employees in danger and makes their jobs so much harder. There were security guards for a short time and I must admit, I felt better about the guards being there. For everyone's safety and to hopefully reduce the shoplifting. WE NEED THIS STORE TO STAY OPEN! Management: Please bring the guards back and do whatever you need to do to keep the shoplifters from targeting our store.
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November 2023 by Natalia Rezende
I don't understand how this Pharmacy is still in business/successful. Every time I go to pick up a prescription there is at least a 15 minute line. Yesterday my husband and I had COVID/Flu vaccine appointments at 5:30 and we did not get seen until 6:30 (30 minute line + 15 minutes paperwork + 15 min of a pure wait). There has to be a better way to get medical care...
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October 2023 by Rex Salisbury
Need to hire more folks. Lines are consistently long! Thanks :)
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August 2023 by Ara Nefian
Ridiculous service. I Tried to get a prescription for several weeks. They were Not able to call insurance. Generally rude and not interested to solve problems. Avoid for your own health!
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July 2023 by Roxanne Richards
Although at times the pharmacy staff seems overwhelmed by the volume of prescriptions and customer demand Eugenia has been an outstanding member of their team. I've been touched by the genuine kindness of the pharmacy group and especially by hers.
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June 2023 by kris kris
The Walgreens Pharmacy on the corner of California street and Spruce street in San Francisco: HORRIBLE SERVICE!!! To reach out to them takes more than ONE HOUR and then they just HANG UP!!! The WORST STAFF EVER!!!I've made a several calls and ALL of them took me , at least, 45 minutes to get someone on the phone, yet, they were NOT able to help. All other calls take more that an HOUR after that- they just hang up.
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May 2023 by Natalie
Had the worst experience with there pharmacy people my medicine was transferred from Clement st. I was yelled at twice by pharmacy management they never seemed to have any of mystuff it was always late had my medicine at 5 different stores and I’m disabled. They stopped answering the phone so you couldn’t find out what was going on with your medicine. Then I would get a text it’s ready and drive there only to find out it wasn’t ready and they would say they never texted and would have to wait, one lady was looking and looking for 30 minutes no lie she couldn’t find it at All some how they added it to the delivery bag came home few hours later my door bell rang there’s my medicine so I called asked if they New what happened to my stuff they said I had gone in the morning and picked it up. Lied right to me, asked to speak with the manager and told him what happened and how I was just lied to he said well you have your medicine what is the problem ? Are you kidding me. You can’t trust this Walgreens
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May 2023 by Michele G.
Now that the Walgreens on clement closed this Walgreens has been on double time. The pharmacy is the absolute worst there is a new woman Regina with glasses that is unfriendly and pretty rude. I heard her tell the pharmacist to take her time because she told me i had to wait 1/2 hr. People go to pharmacies when they are in pain or don't feel well and to have unfriendly people at the pharmacy it seems to make you feel even worse. I've been coming to this Walgreens for the last 18 years and it's so sad to see how it's changed for the worst. The rest of the front checkout staff are amazing it's too bad the pharmacy staff brings this place down. I've also ordered prescriptions from this location and was told it was out of stock and when I leave I get a text an hour later saying it's available for pick up. Very frustrating.
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April 2023 by aurora gieseking
Pharmacy Staff at 3601 California Street/ Spruce Street are very knowledgeable, professional and nice people! Thank you so much for your excellent service!
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December 2022 by Cameron Thum
Don’t recommend for pharmacy - don’t answer the phones and often requires two visits to get one prescription
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November 2022 by Lizzie L.
If I could give a half star I would for the pharmacy department. The service is below crappy. I've called 4 times to refill and order and held for over 20 minutes each time. When it was my turn, the phone would disconnected. This is so frustrating. One could get very tired of hearing "We're sorry, our staff is answering other calls. Please hold on we will be right with you. There are 3 callers ahead of you." Then the recording will say there are two callers ahead of you. Then one caller... then CLICK! So frickin' rude.
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October 2022 by Ariana C.
Pharmacy here is the worst! They said prescription will be ready in an hour. Came back 2 hours later and it was still not ready, and they said they don't even know if they have the medication at the location.
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October 2022 by Alicia Joslin
I have had the worst experience at this location. My medication was recently transferred from the Lucky pharmacy due to a closure. I have had nothing but problems. You can't get thru on the phones then when you do the staff is extremely rude and unhelpful. Along with having to wait days and days for a medication that I have to have. Will be using a different walgreens next month. I DO NOT RECOMMEND GOING HERE.