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August 2023 by Matthew N.
These wait times for people when going to banks are ridicules. I dread having to go in and Wish I could be done with the banking system
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August 2023 by Onto Y.
nice place. came during my lunch hour and the only teller was at lunch. i was asked to wait 25 mins. is that even reasonable? is there a supervisor or manager who can assist? is there a reason to have a physical site if we are pushed to online?
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July 2023 by N P
Terribly understaffed, this location is a nightmare. Takes an hour in line just to do a basic transaction, and thats if they even have anyone working. Half the time you just get told to come back in an hour when the SINGLE teller is back from lunch.
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June 2023 by Isaac B.
Just.... There is no notary at this location. There is no foreign currency exchange at this location. And I've called about 5 times today and no one has picked up the phone... otherwise the bank gets 2 stars for being super clean and the tellers are super nice!
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February 2023 by K R
Asian guy that work with opening accts was very rude and rushed me in line for another customer while I was talking to a teller
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January 2023 by OMAR AlKHAMERI
Bad customer service from one of their assistant. I were last one in the line waiting for withdraw some money .on my turn for help he said the banker has to go for his lunch and I have to come back after one hour. Very and respectful action from the assistance guy with the tablet in his hand.
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January 2023 by Jason G.
BEST CUSTOMER SERVICE YOU CAN POSSIBLY ASK FOR SERIOUSLY!!! I have no idea where the BRANCH MANAGER LAILA ARNERICH received her talent and skill but where ever it was I truly think its just natural because she sure does an outstanding job with everything she does from A to Z.I am a customer that uses this branch on a daily basis and I have NEVER been treated with the upmost respect that she delivers to her customers.It is funny because its not just her but I think that it is rubbing off on her employees because I just can't find 1 thing that they do wrong.I had to take this time out of my work schedule to share this with the community Design district in San Francisco. If you are receiving horrible customer care go see LAILA and Dominique these girls will be sure to take care of all your needs in a high level of urgency and also in making sure everything is correct on your accounts and most of all leaving out the door with a smile and assurance that your financials are in good hands!!! Thanks again ladies see you probably today! Best Regards Owner SF COIN SHOP Jason Greathouse
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September 2022 by Vinkin Ken T.
First time coming into this location. I needed to close out an account. I arrived at 9:30am on a weekday and there were 2 tellers. One of the teller informed me they only have 1 banker and he's with a customer, it would be a 20 minute wait, have a seat. Everything inside still looks new and modern. Just wish there was another banker available to assist faster.
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July 2022 by Xavier
Always Understaffed, you need to hire some more people!
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March 2022 by Bobby Goodman
Always friendly and professional. Very clean bank in nice industrial business area that always feels safe.
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April 2021 by Saimon Redoy
Bangladesh dhaka
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January 2020 by Kim McBride
It has all the things I want in my bank. Great customer service, great and secured access to ATMs, great products and services, and wonderful customer service 24/7.
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September 2019 by Jenny Chen
Bankers and tellers very unknowledgeable
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April 2019 by Precious K.
This review is long overdue, the new location is very nice, staffs are super friendly and efficient! Dixon, my banker, is amazing and always super helpful! He's been my banker since 11 years ago, visited him 3x a week at the old location on Brannan. Always nice to see him at his desk when I visit the bank, he would ask about my kids and my day. Very prompt replies when I calls or email and always resolves my issues for me promptly as well. I am now with a new company which banks with wellsfago as well, I visits him daily at the new location and services here is great. Tellers and bankers are always welcoming and friendly, very efficient and I am happy with Wells Fargo. Thank you Dixon for all your help!
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February 2019 by Fan Cox
Bank system is down in this branch and online system is down on a perfectly fine business day.
