Ermenegildo Zegna at Neiman Marcus offers a luxurious menswear experience. The store is part of a larger, luxurious building with multiple floors and high-end brands in their own designated areas. Customer service has been great lately, with employees noted as being kind, welcoming, knowledgeable, patient, and very candid. Staff are described as a pleasure to work with, providing such great customer service that it encourages return visits. The alterations service is noted as being totally perfect on the first time, unlike other experiences. The suit fabric is much nicer and considered a remarkable value for its cost of ownership, likely to last a decade or two. The store's inventory is great and includes a very good homewares section. The business is acknowledged for not profiling as much. However, the store is noted as needing more security. Overall, the service and quality make it a good value for those considering more than just upfront cost.
Service was excellent. The tea was phenomenal, especially the tea with Carmel. So delicious. The food was great.
February 2024
Great service and product in the Christian Dior skin care products department. Employees are knowledgeable and helpful.
January 2024
Geila from this store was such a pleasure to work with. She was so kind, welcoming, and knowledgeable! I've never experienced such great customer service from Neiman Marcus, and I am so pleased by how well she treated us. We will definitely be returning because of her. Thank you Geila for making our day!
