The AT&T Store on Brokaw Road in San Jose provides phones, tablets, smartwatches, and connected devices. It offers wireless data plans for every need, including prepaid phone plans with no contract and popular unlimited data plans. These plans include access to the nationwide AT&T 5G service at no extra cost. Multiple reviews highlight remarkable and amazing customer service, specifically praising an employee for being super nice, helpful, sweet, patient, and kind. Customers report receiving great service with a friendly greeting and a smile. This service is noted for solving problems efficiently, such as helping to set up a new phone, guiding customers through account recovery, and completing phone trade-ins for new devices like the iPhone 15 Pro Max. The positive experiences have fostered strong customer loyalty, with one reviewer stating they will bring all future business to this location due to bad service experienced at another store. The overall sentiment is that the staff provides helpful and patient support that effectively resolves customer issues.
Thanks jack u have good hospitality thanks for help last mint store closing time but u so kind thanks a lot again
April 2026
I lost my card and needed to get a replacement; fortunately, I found this shop. The service here is absolutely fantastic! Alberto was incredibly patient and professional, and all my issues were resolved perfectly. I highly recommend this shop—Alberto is truly an outstanding employee. Thank you!
January 2026
AT&T online helper and customer service are just messing up, but the agent in the store, Jack, has been really helpful to me. He was able to nail it on the 1st try
