The AT&T Store in San Jose offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from various wireless data plans, including flexible prepaid options with no annual contracts or credit checks. The store provides unlimited data plans that come with nationwide 5G service at no extra cost, making it easy to stay connected. Reviews highlight the store’s excellent customer service. One customer praised Sebastian, calling him a "gem" for going above and beyond to make the experience smooth and caring. Another appreciated Aly’s help with transferring cellular service between iPads, noting that he handled the process from start to finish and fixed issues other stores couldn’t resolve. Jacobo was recognized for his focus and transparency, spending hours to successfully resolve problems with a business account, even skipping his lunch to ensure customer satisfaction. Customers also mention the staff’s politeness, friendliness, and quick service, with many recommending staff members like Juleeyah for her helpfulness, knowledge, and fast service during a trade-in. Overall, the store is known for its friendly, caring staff and dedication to providing quality customer service, making it a reliable choice for wireless needs in San Jose.
Jacobo was incredibly focused and transparent. Great young man that knew his stuff. There were some problems opening up a business account, but he stuck with me for 3 hours and got every issue solved. He even skipped his lunch until it was successful. Great guy with a great future. Real customer service!
April 2025
Great customer service and helpful.. Explain everything your signing up for.
March 2025
Trevor at this AT&T store has been Great!! He is Super helpful and very Knowledgeable!
