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October 2022 by George N.
Case 1. I ordered some foreign currency (cash) about a month ago. I receive a message on Friday that the order is ready. I come on Saturday at ~10 am and the branch is closed!!! A piece of paper on the front door advises to use the drive-up window (see photo). Guess what? The bank does not have one! They are just too lazy to have it and find one teller to provide services that cannot be provided online. Eventually I came again on Monday (last day before my flight overseas) and got my currency. They would not care if I missed the transaction and wasted my $400.Case 2. A week ago I deposited $10K dollars into my checking account. They still keep my ~$5,000 on hold! Theoretically they have the right to do so. But it never happened to me before (~5years of depositing money in this bank). It is very likely, they are low on cash (bad assets/investments? total deposits less than withdrawals?). Be forewarned, stay away.
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July 2022 by Vi T.
This was a long time coming for this review. I had Janet Huynh as my mortgage lender and it didn't sit well with me. I wasn't happy with her respond of "I have a $4 million dollar loan that is more priority then yours" How rude was that?! What kind of customer service is that? I literally needed a response for a loan and took her 2 days. By that time it was too late, I had to put in a offer that had a deadline and I literally told her the urgency of it. Called me 2 days after the offer and told me sorry the bank give me loan. Well duh Sherlock, I already knew that when you weren't replying to me. I just needed a straight answer yes or no. I was lucky another mortgage broker that came through. Talking to Janet was very condescending. She needs someone to help her how to communicate to customers. I guess if you are in the $4 million dollar loan is top priority then under $1million.
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March 2022 by Sdfsdf D.
I have had accounts, on and off, for many years. I opened a new one a few years ago because I wanted a brick & mortar one near me. Things have gone really well until I became unemployed so I contacted them and asked for some help in paying my MC card. After waiting for 5 weeks for a response I contacted them again and still no help! I closed my MC account and have withdrawn all but .90 out of my checking account. As soon as a find a substitute/replacement bank I plan to end permanently my relationship with them! Terrible customer service and wouldn't EVER trust them to handle my $$ again..GO ELSEWHERE!
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January 2022 by Google user
I am stranded, been literary trying to call the bank the whole morning and there is no customer service. You asked if a transaction was fraud. I said NO, why do you still block my card and then you don't answer your phones? Disgusted!!!+
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October 2021 by Todd G.
Opened a new bussiness account and from there is all down hill. The customer service number has a 1-2 hour wait and when you do get them to answer they are under trained and refer you to the branch which is under staffed as again not very customer service friendly. My atm card and checks were sent to the wrong address i was first told it's taken 3-4 weeks because the USPS has slowed mail down but then discovered they sent it wrong. I have BofA , and Wells Fargo for personal accounts and thought their service was bad and long wait lines... Save yourself and use them not Bank of the West ... Walmart should open a bank it would be better then here
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September 2021 by Jackie Okumu
I am stranded, been literary trying to call the bank the whole morning and there is no customer service. You asked if a transaction was fraud. I said NO, why do you still block my card and then you don't answer your phones? Disgusted!!!+
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September 2021 by Tatilla L.
Bank of the West in branch and over the phone customer service is the WORST!!! Minimum phone wait time is 45minutes. Just shockingly bad service all around
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March 2021 by Elizabeth S.
I lost my ATM card. Went in to get a new one. Katherine the teller was very helpful and kind. I love great customer service.Thank you!
