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November 2023 by Vanessa T.
Appointment for a physical at 10am. Left at 1pm. Actual time seeing health workers: less than 5 min Signed in and was told total visit will be 3 hours. 3 hours in the waiting room, finally got called in. Got my vital signs taken, some more waiting, then for the physical I stood up and walked around, stating no pain. I think it's be better to create a system where appointment havers have priority, on top of prioritizing which visit will finish the fastest. People can be in and out in 10 minutes, which allows less wait time for those who have longer lists of things to do for visits.
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October 2023 by james skinner
I arrived to the clinic at 2pm for a physical for my job. I was quoted a three hour wait. This is the second consentra I have been to that has told me the same thing. If you're in need of a physical for your job I recommend going anywhere else. I have seen shorter times at the emergency room...
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October 2023 by kristel agamata
Went for pre employee physical and drug screen. The check up part took 15-20 min. The only air for it took 4 hrs. Their system is not the greatest. If you are coming for employee physical and drug screen, come before they open so that you are there for less than 2hrs. Don’t come after 8 or you will be waiting for four hours just for the ladies to make an account for you and fill out more paperwork before even getting in their line of patient bin.
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October 2023 by Ed Cabayan
Excellent customer service! Therapists are very courteous, friendly, & helpful! I am very thankful. Thank you to Bermann Vertusma, Samuel Castillo, Marissa Ruiz, Ms. Cassandra & Ms. Wilma from front desk, they all took care of my well being seriously & diligently. God bless this awesome group?????Eduardo Cabayan
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October 2023 by Carolin E.
This place has very unprofessional Doctors unfortunately specially Doctor Clarinda Garcia N, P which is she even is not doctor only nurses she is very unprofessional and she treats patients how ever she wants and she has very rude personality and she doesn't care about her patients at all and she is not responsible for even her word that she is talking about the patients I am really unfortunate for this place that she is working there .
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October 2023 by James S.
I came to the clinic at 2pm for a physical for my job. I was quoted a three hour wait. This is the second consentra I have been to that has told me the same thing. If you're in need of a physical for your job I recommend going anywhere else. I have seen shorter times at the emergency room...
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October 2023 by Christine Holland
I had a scheduled visit but still waited over an hour, however Maya sped things up for me, was delightful and efficient! You really have great employees! She is the gold standard there!
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September 2023 by Drea Michelle
This place was TERRIBLE! I do not understand how you don’t take appointments then think it’s ok to let people wait for 5 hours! Absolutely unbelievable. I’ve had to use concentra in multiple different locations for work. This was by far my worst experience. They need to get a system in place, cause their current one is EMBARRASSING! I waited in the lobby for 3 hours to get blood drawn, a drug test, fit test and a physical for a new job. I was taken back and sat in a new room for another hour then they did my physical then I sat and waited ANOTHER hour for fit testing. The kicker is that while I’m waiting I get a call… from CONCENTRA… telling me they forgot some of my lab work and I needed to come back… I literally laughed at them and said.. I’m in your office waiting in a room , is this a joke??? They not only forgot about me, but had already drew my blood and forgot to do one of the vials for a specific titer.. so guess what?! They had to re stick me and draw more blood… meanwhile I’m still waiting on a fit test. And no apologies for being careless and having lack of communication. GOOD LUCK to anyone who is forced to go to this god forsaken place. It should be illegal to make people wait this long for care. Why are we PAYING to wait like this. Other countries have free healthcare and wait for a few hours… we are paying and wait for 5! Not even emergent care! And guess what … I work in healthcare in hospitals… this was worse than our emergency rooms. What a joke! TERRIBLE, AVOID if you can!
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August 2023 by Tea
Everyone at Concentra urgent care are very friendly and helpful. Even when they were busy with other patientsThey still stopped and took the time to answer questions I had.All the Dr.’s are very caring and helpful.Wish this was my regular doctor’s officeGood job guys
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August 2023 by Katherine Le
Wait times are still long here, same as other Concentra facilities due to the nature of walk-ins, but I think that’s just a company thing, not this facility specifically. Staff are nice and work to get you in in a timely manner. They give you full disclosure regarding wait times and the facility is clean. When you’re past the waiting, their services are actually done very quickly and efficiently with wonderful professionalism.
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July 2023 by Julian Vandersteen
Terrible clinic. 15 minutes after they opened and they've already accepted more patients than they can handle. The wait didn't end up being as long as they said, however. This was the least of my concerns though. What really bothered me was the staff past the reception desk. The receptionists were friendly and helpful, but the medical assistants sucked. Tell me you hate your job without telling me that you hate your job.Almost every part of my physical exam was given to me in a very "do this, do that" type of way by the medical assistant. She did not introduce herself, and she did not explain anything that was going on. I had never received an Ishihara's test for color blindness before, and she literally just shoved a book in front of my face and start flipping through pages. I started getting a lot of them wrong (I'm color blind), which made me anxious because I had no idea what was happening in the moment. It took until the 8th or 9th number where she finally told me "This is a test for color blindness."This is NOT how we are taught to assess and interview patients. You're supposed to put them front and center in any type of situation, even if its just a routine physical. At the very least, a little customer service goes a long way..(BTW, I'm an RN) LOL
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July 2023 by Casie Jones
New to California and was blown away by how nice everyone at San Jose Concentra Urgent Care were. I had a lot of questions and everyone was knowledgeable and patient. Very impressed with this location.
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July 2023 by Chris Jackson
The first receptionist I spoke to was rude but the second one I spoke to was very polite and respectful. When I took my urinalysis test the nurse that conducted the test was also very kind polite and professional
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July 2023 by Julian V.
Terrible clinic. 15 minutes after they opened and they've already accepted more patients than they can handle. The wait didn't end up being as long as they said, however. This was the least of my concerns though. What really bothered me was the staff past the reception desk. The receptionists were friendly and helpful, but the medical assistants sucked. Tell me you hate your job without telling me that you hate your job. Almost every part of my physical exam was given to me in a very "do this, do that" type of way by the medical assistant. She did not introduce herself, and she did not explain anything that was going on. I had never received an Ishihara's test for color blindness before, and she literally just shoved a book in front of my face and start flipping through pages. I started getting a lot of them wrong (I'm color blind), which made me anxious because I had no idea what was happening in the moment. It took until the 8th or 9th number where she finally told me "This is a test for color blindness." This is NOT how we are taught to assess and interview patients. You're supposed to put them front and center in any type of situation, even if its just a routine physical. At the very least, a little customer service goes a long way.. (BTW, I'm an RN) LOL
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July 2023 by Jayme Oliver
Doctor was really nice and thorough, the the rest of the staff was hit and miss. The biggest reason for the low rating is that the first time I came, there was trash on the ground including a sarongs cap. The second time I came, I left the room and sat outside waiting to make an appointment. I watched them look in the room I just left and bring someone else in there without cleaning, wiping down, disinfecting anything. When I walked out, the blood pressure machine was still on the bed. They didn’t even bother going all the way in the room to put it away. Germ fest.
