Journeys is highly praised for its exceptional customer service and friendly staff. Reviewers highlight the impressive dedication of associates like Andrea and Lauren, who go out of their way to assist customers in finding the perfect shoes. One customer described an unforgettable experience with the manager, who performed a backflip while delivering shoes, showcasing the fun atmosphere in the store. Another customer appreciated the helpfulness of another staff member, who discovered a discount during checkout. The store is noted for its wide variety of shoes, particularly for toddlers and kids, with unique designs that can't be found elsewhere. Many customers feel comfortable and unpressured while shopping, as the staff takes the time to ensure they are satisfied with their choices. Even when customers are indecisive, the team remains patient and supportive. Overall, Journeys is recommended for its excellent service, fun environment, and great selection of footwear, making it a standout choice compared to other shoe stores.
Andrea the salesperson was amazing; she heard us talking and brought out some recommendations to try in addition to the shoes that we wanted. she’s going to go far! Highly recommended.
June 2021
Great selection of shoes online and in the store. The sales people are friendly and efficient. I love buying shoes from them and the refund policy is 6 months. Thank you Journeys.
December 2019
Always friendly and helpful staff in more than 20 trips here over the past several years
