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April 2021 by Angela Carisia
I have not heard back in regards to my missing order. I have emailed, called, and messaged via Facebook and Instagram. If I am not able to receive a replacement, then I would like a refund.
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July 2020 by Dulce EM
I ordered at Luxie and I want to compliment on the great customer care they have plus amazing products! Jenean was outstanding. My order took a little bit more time than usual to get to me, but it was completely understanding due the pandemic that we are facing right now, during this time, she followed up with me and for sure I’m more than satisfied with the products and the excellent service you provide! I Had a small issue with the package but she was more than excellent, I might be saying this again, but I’m more than happy with the products and service that you provide! Keep the good work! Stay safe and take care! Love, Dulce.
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April 2020 by Rebeca Castro
My favorite brushes!! hands down ! The quality is amazing and they stay in shape when washing. Use these for my everyday look ! Can Luxie add me to their PR ? Lol
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February 2020 by Irma Judith
Be aware people! I placed my order and they said they mail it and lost it with the shipping method they used and they wouldn’t mail a second one. after two months of emails they finally send me a form to filled out so they can send me my brushes. Terrible experience customer service was rude and didn’t put any effort in helping me even though I had nothing to do with the mistake they made. I’m here two months after I paid for my brushes and haven’t received anything Terrible customer service and no help they kept telling me to wait for my brushes in the mail, two months later I asked for a refund. Never got my refund and haven’t gotten my brushes. Still waiting even though I placed my order in December 2019
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January 2020 by Maggie Miller
The products themselves are no reflection of this review! It’s the awful customer service. They don’t answer the phones for weeks & then when they do they are extremely rude & unprofessional! The return policy is a joke! They charge a restocking fee & you pay your own shipping to return! But that’s if you even get that far into the return process considering they say send an email & then they NEVER respond & likely when or IF they do they’ll say it’s not eligible for return now! Also, same person answers the phones & responds to the emails so it’s basically a one women sh** show they are running!
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December 2019 by Erica Jacobs
LOVE LUXIE BRUSHES!! I’ m especially THRILLED that I was just able to purchase the 30 piece brush book that I’ve been eyeing forever for $90 when it’s normally $400!!!! (It’s 70% off currently but with a coupon code on top of that if brought it down to $90) ❤️❤️❤️
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October 2019 by Yenii P'rz
Increíbles brochas más ameee desde que las probé soy su fan
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June 2019 by Jessica Wingo
Honestly these are good quality brushes at an affordable price! I only got to use them because I was blessed by boxycharm
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April 2019 by Rene Graham
Great people. Quality product.
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April 2019 by Austina Chenhennya
Very bad place.
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February 2019 by Katty Santos
Hermosas brochas, de muy buena calidad.
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December 2018 by Jessica Hall
Poor quality. Brush broke on the first use. Customer service won't do anything because I dont have photos of the product. It broke, so I threw it away. Now I'm out my money due to a poor quality product that broke the first use.
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December 2018 by Michelle Murray
I had a previous issue with my package not being shipped and contacted Customer Service and was lucky enough to get Giliza to help me. She is Amazingly AWESOME!!! From the moment she emailed me, she kept in constant communication and made sure my package made it to me. It was PERFECT
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August 2018 by Darria Girtley
Great hair I just needed customer service number and still havent got it
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April 2018 by Ana Stevens
I got my order today and I am in love with this brand. I got the 6 eye brushes set in pink and WOW! They are so beautiful and the quality is superb. Well done Luxie Beauty. I can't wait to add to my collection and you have a loyal customer here in Canada. Keep making great brushes!
