Metro by T-Mobile offers prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Many customers report good experiences and effective resolution of phone issues, praising the friendly and helpful staff. Specific employees are frequently noted for providing outstanding and knowledgeable customer service, getting customers set up with ease and always being there to help fix any problems. However, experiences can vary. One customer had an incident regarding a hotspot activation where a store employee stated an activation could not be done in-store and a charge would apply, but phone customer service later activated it without a fee. When the customer returned to inform the employee, they felt the employee avoided them after finishing with other customers, raising questions about communication and customer engagement. The experience highlighted that good customer service includes listening to customers. Overall, the store is recognized for its helpful staff and service, though individual interactions may differ.
Great service and friendly staff! I can’t say enough about my fabulous experience at this location.The manager is very knowledgeable and professional. They had everything I was looking for and great prices.
February 2023
Love Paul from metro on Bascom Ave next to the Garet. He is so helpfull and knows he stuff. Great customer service..Hats off to Paul
February 2023
Purchased a new cell, & the salesman on the receipt CSR ID# P12644299 might have been named Alex, who assisted me, was outstanding in getting me set up. Thank you to this sales person for the great service!
