Michaels Custom Framing is a well-stocked and spacious craft store that offers a wide range of products, from crochet supplies to custom framing services. While the crochet section may have limited options at times, the store is generally fully stocked and neatly organized, making it easy for customers to find what they need. The custom framing department has received mixed reviews, with some customers praising the expertise and personalized service of the staff, such as Angel, who took the time to provide excellent recommendations and suggestions for framing their artwork. However, others have found the custom framing to be quite expensive, with limited options to reduce the cost. The store's service has also been a point of discussion, with some customers reporting long wait times and difficulty accessing assistance, particularly in the framing department. On the other hand, the staff have been praised for their efforts to resolve issues, such as the case where a customer was helped by an employee named Jesus to address an online order problem. Overall, Michaels Custom Framing is a large, well-stocked craft store that offers a range of products and services, with the custom framing department being a particular highlight for some customers. While the pricing and service quality can vary, the store's dedication to providing a pleasant shopping experience is evident in the positive feedback from many customers.
So I was contacted by store manager and she listened and invited me back, she also took care of situation. I am pleased to know that the manager cared as to what happens in her store.
September 2022
Angel in the framing department was very helpful with helping me find frames, went above and beyond I would recommended this location 100 percent. Very friendly and professional aswell!
March 2022
To get the picture frames expensive but for hobbies and accessories place to go
