New Balance
Shoe StoresHours:
355 Santana Row #1005, San Jose CA 95128 Hours
About New Balance
New Balance is a well-organized store that offers a great shopping experience, highlighted by its knowledgeable and friendly staff. Customers appreciate the personalized service, which makes them feel valued and well-guided, especially when searching for the right shoes. Many reviews mention how the team takes the time to assist with sizing and recommends options tailored to individual needs, whether for running, stability, or comfort. The store is also dog-friendly, adding to its welcoming atmosphere. Shoppers have successfully found shoes for various activities, including long-distance running and casual wear, and staff members have gone above and beyond to place special orders when needed. The overall vibe is relaxed and supportive, with consistent praise for respectful and kind treatment from the staff. Personal touches, like helping customers with specific foot sensitivities, enhance the experience. Whether picking up an online order or browsing in-store, visitors leave feeling satisfied with their purchases and the level of service received. New Balance is recommended for anyone seeking quality footwear and exceptional customer care.
Most Recent Reviews
January 2026
Staff is very helpful and welcoming. The foot scan is an awesome tool and helped guide my buying decision.
January 2026
Sophie, the manager, was so helpful. We were looking for kids shoes and they were not carrying those but Sophie helped us to scan the boys' feet so that we could order online and it worked wonderfully! Thank you so much!!!
January 2026
Lovvvve Veronica - the best !! Love my new 530’s and my new jacket !! Thank you ❤️❤️❤️
More Comments(32)
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- San Jose, California