PetSmart is a large retailer offering a wide variety of pet supplies, grooming, training, boarding, and adoption services. Many customers report positive experiences with the friendly and caring staff, who are noted for being helpful at checkout. The store is praised for its well-stocked and cleanly displayed products, with prices considered good compared to other stores. The pet boarding service, or hotel, receives strong commendations for making dogs feel comfortable and well-cared for during their stay. The store's adoption program is also viewed favorably. However, some criticisms are noted. These include occasional long checkout lines with too few registers open, particularly on weekends. A few customers mention that some store areas can have an unpleasant smell of animal waste, raising cleanliness concerns. There can also be frustrations with unclear promotional signage and occasional difficulties getting assistance or information from staff at service counters.
