Quest Diagnostics in Willow Plaza offers routine lab tests, blood and urine testing, drug screens for DOT and non-DOT purposes, pediatric specialty services, glucose tolerance tests, and COVID-19 antibody testing by appointment. The entrance is located between Sherwin Williams and Nikko Nail Salon in suite 700. Appointments can be scheduled online, with specific hours for drug screens and TSPOT tests. Many patients report friendly, skilled, and helpful staff, with efficient service leading to little or no wait time. The online appointment system is generally easy to use, and self check-in is fast. However, some customers experience frustrations with the software and check-in process. Issues include difficulty storing insurance information, problems with appointment confirmations and QR codes, and challenges with canceling appointments or opting out of reminders. Occasionally, doctor's orders do not appear in the system promptly, causing confusion. The location is noted by some as being understaffed. Management has been commended for being responsive and helpful in establishing special, urgent orders. Patients are advised to visit the website for test preparation tips and scheduling.
Normally I am very anxious about blood draws and get woozy, but my phlebotomist was really nice and helpful. The whole process only took a few minutes with an appointment.
Note that they do let you lie down if you prefer for the blood draw, but you have to ask for it as the bed is in a separate room.
January 2025
I experienced only the best I could expect from such visit. Personal if very friendly. We did not wait at all. Everyone was well prepared to our visit. Nice. Thanks for your important job!
January 2025
Though I like the location and it’s one of the Cleaner office spaces… a few hours later had a massive bruise that formed halfway across my forearm.. this included the commiserate added pain due to the pressure.
