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March 2024 by Mia Jin
DO NOT WAST YOUR TIME HERE! It doesn’t even deserve one star. Don’t come here for Passport walk-in. The male staff who is responsible for the passport services takes long breaks and just lets the people waiting in long line without taking even one party in one hour and an half. The female staff on the right hand side of the counter was also rude.
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February 2024 by Nhu Chenh
Don’t ever come to this usps for any service, their service is awful. They make me waited in line for so long even though I have an appointment for my passport application, the officer charged me $2 for 2 photocopies but asked me to put $0 on the experience survey (as he doesn’t charge me anything). I asked him for the reason but he just said that I don’t need to know. This place is just so weird and deserve to have the worst customer services. The workers there also seem to not wanting to help anyone. A lot of people were waiting for hours without getting any service. Save your time and avoid this office at all cost!
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December 2023 by Jason Wu
The male staff responsible for processing passport applications inside “Passport Office” was very rude, and impatient with the long line of people for passport application. He was especially rude to walk-in applicants who didn’t had online appointments in advance, and refused to take walk-in applications despite no other applicants with advanced appointments. He walked out his “Passport Office” multiple times for long breaks, and left a lot of walk-in applicants waiting for his return to “Passport Office”. He only took care about one party of walk-in applicant in around 2 hours, and left all people waiting for him. On the contrary, the front desk female staff who was really helpful to take care of walk-in applicants whenever no other customers with mailing needs. Many thanks to that front desk female staff who helped processing the passport applications, so some walk-in passport applications can at least be submitted, and be taken care of after around 4 to 5 hours of waiting in-line.
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December 2023 by Tom Asad
They deserve 0 star very unprofessional people working their Special in passport office. No respect for customer.
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September 2023 by Salim Ali Khan
Works wonders for walk-in passport application process if you have all the documents that the applicants are expected to bring along with them to file in the application.Enough parking spots obviously as it's located inside the mall and there is plenty of spots to pick and choose as to where you could park. However this was my first time and I parked on the other side altogether though it's a nothing more than a bit of a walk to the USPS store in the mall.I got in there around 9:45 AM and got myself as the first applicant in line ( walk-in- as I didn't have an appointment at this USPS location) and stood by the passport application counter. Within an hour or so there was a line behind me as walkins before the store would open at 11:00 AM to process the applications.Carmelina is God sent when it comes to helping customers especially with the passport application process. My interaction from start to end would not have been more than 5-7 minutes whereby she verified the documents, setup the package that was needed to be sent across (as well on top of that made a copy of my Driver's license as the one that i had taken in was a bit blurry and she mentioned that she obviously would not want the application to be put on hold or denied because of that- Extremely kind of her to do that).There could be days where they take less number of applicants due to their resources/workers available who can help with the processing aspect though they definitely do their best and go out of their way to help.I witnessed that first hand and was simply amazed!!!
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August 2023 by Khavita Singh
The most horrible service imaginable. Stood in line from 11 AM to 3PM for passport. We were next in line when the agent came out and said she was not taking anyone else. This process should take 15 mins we met the line with 5 or 6 people in front of us not sure why it took 4 hours and still not helped. Absolutely awful service and wish I knew the name of the worker to report them for poor slow service. For additional context this is being in line with a 1 month old baby. Again I can’t say how horrible this was.
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July 2023 by Minh Ngoc Do
Worst US post office I have ever been. They lock the drop box all the time and want customers waiting in the line just for quick dropping off. It’s fine but when I was in the line with nobody in front of me the staff still asked “Are you in the line”. She would like me to wait until the previous customers finish filling the forms then my turn but those people were writing their form at the table on the side. Very disrespectful
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July 2023 by Luong N.
by far the worst passport experience ever, online appointments don't even work most of the time, walk-ins are rare and they have one person behind there so they will always be behind so good luck on getting in without an appointment. but glad they have 3 people for the main us postal services to not help in passport ever, what an actual travesty this place is.
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July 2023 by Anh N.
Worst US post office I have ever been. They lock the drop box all the time and want the customers getting in line for just quick drop-off. When I stay in the line with nobody in line, staff still asked me "are u in line". She wanted me to wait until the previous customer filling all the form then my turn but those people they are filling the form at the table on the side. Very disrespectful
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June 2023 by David T.
Very good service and staff was very helpful. Good hours as well! They were quick to help me and guided me step by step when shipping international
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March 2023 by Adriana C.
Ok came in here just to ask for an appointment to get my passport and the Filipina lady very rude told me to make an appointment when their system doesn't even work checked online their online services doesn't even work and there's nobody in line for the passport idk but this is racist of them also because came in there the second time and oh of course they didn't tell the white male to make an appointment they just let him in without an appointment and he asked do I need to make an appointment and she clearly said no it's ok like wow some professional services
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February 2023 by Truong L.
Well, this place is a shitshow, at least for a passport photo. They do not list the store of operation where walk-ins are closed and on the website, there was a tiny font that tells you. I was in line first, and because I messed up on my form "once", an older Asian man let the lady behind me cut and he yelled at me to get out, and how could I mess up again? The lady who he allowed to cut me, told me to get out too, even after she was begging on her knees to be let in. I could not be any more honest, as crazy as this sounds. For the love of God, please do not go here. I was even told by my friend that a white lady who works there was condescending to his father who was an immigrant and told him to speak up. My friend called her out, and she told him this is a "primarily English-speaking country". My god. My sister, who also came here before, came into the passport office by appointment and she told the same lady if she could ask a clarifying question. That same lady repeated twice, "Do you need a translator"? My sister was born here, has no accent, and is a college student at a university here. This place is pathetic. Everyone here is miserable and it shows. This office needs to be closed.
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January 2023 by Jose N.
The Employee Jai Wu front desk gives me attitude as it's my first time shipping something out. She has No pacientes with new customers . Instead of telling me what to do she makes me go to the end of the line to anwser my question when I was already in line and had waited for my turn. Whoever is in charge of this location should take care of their employees because as a customer I'm sure no one would want to deal with this as well as a new customer
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December 2022 by Nancy Donnelly
My mail never gets lost!! I found the tellers really nice.. informative… stays open to 7:00 pm.. most times it is not crowded. Its my go to post office. I mail 2-3x’s a week. I have no problems, they are 100% better than surrounding post office sites. I dont like the constantly rising prices. Dejoy needs to be fired.
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December 2022 by Kiks Fan
that one lady at the front (the middle one) got attitude issues. why u gotta be so mean/rude, it doesn't hurt to be nice. Her customer service is nah. I was just asking pretty simple questions because it was my first time, but she's acting a little entitled, if I must say, but the other two at the front are kind of nice.
