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March 2024 by Manuel Mena
The service was great, it was closing time and the employee that helped me out was kind enough to assist me. And complete the sale. I definitely like that this Verizon is close to my home.
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February 2024 by Mike
I stopped by to have a problem checked on my phone. The woman there was friendly and tried to fix my phone. It worked at her store but when I left the problem came back. I'll go back and see if they can try again.
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February 2024 by Brand Bowman
I had to resolve a stubborn billing and access issue with my Verizon internet service that occurred after I discontinued my Verizon cellphone contract. I came to the Verizon store on Cottle and asked for help. Instead of the usual response of being given an 800 number to call, the sales lady called Verizon, connected to several different departments and solved the issue completely on the spot. I was very happy. If you purchase either hardware or a contract at this location you will get outstanding after sales support. That was my good experience.
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January 2024 by Tierney Rock
Verizon has truly found an incredible asset to represent them at this location through the manager Jas. I was uncertain about becoming a customer, but Jas extended an unforgettable customer service experience that I decided to purchase a plan and sign up for the wireless internet. Jas was also enjoyable and accommodating to work with, and she explained the fees and process in a manner that did not make me feel like I was being taken advantage of. In addition, she had a positive and professional attitude and was attentive to my needs. I don’t usually write reviews, but Jas deserves to be recognized. I highly recommend you stop by this store. THANK YOU JAS ✨!
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January 2024 by M R
Phenomenal customer service! The manager Jas was such a pleasure to work with. She is professional, thorough, detail oriented and helped me upgrade my plan, and resolved all my questions and concerns. I really appreciate her being so transparent and clear with the new fees, credits, and plan nuances. If you need any help, I highly recommend going to this store!
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January 2024 by Gilbert Sanchez
We worked with Jonathan and Leslie on separate occasions. Leslie worked with me to help get a business line transfered over (which is a huge pain but she sat on the phone with corporate with me). We also had previously worked with Jonathan when we upgraded some other phones. We never got a hard sell from either of them. What we got was great advice and a lot of patience. Any poor experiences were related to typical phone company bureaucracy and these two helped offset that with their helpfulness.
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January 2024 by Kaleigh Loney
I purchased a new phone and transferred my service to Verizon. The Verizon team was super helpful and efficient. They found me the best deal for what I needed and communicated thoroughly.
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January 2024 by Gary Medeiros
Jasmine was extremely helpful with getting the right stuff and needed. She was also very friendly and did everything with a smile. Made my experience fun, so good job to her and that store.
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November 2023 by Kristina Eicher
Worst Customer Serive EVER!!! James was the associate (if that is even his real name). He did not help me with my issue. He lied to me and said my iPhone was activated. And then told me to leave because “I was disrespectful from the time I walked in”. No clue what he is referring to, as I apologized about my iPhone issue being difficult. He did not respond and did not look me in the eye. And after he said my iPhone was activated, he told me to leave, because I was disrespectful ?!!!! Are you kidding me?! I have never felt more disrespected and disgusted in my life!! VERY UNPROFESSIONAL!!!!!!
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October 2023 by Inder Sandhu
I can not say enough about how well my appointment went yesterday at this Verizon location. My wife and I had a horrible experience with a different location a couple of weeks back, so we decided to call this location on Cottle Road. A young man named Austin helped us on the phone and we set up an appointment with him to help with our plan. Austin was such a huge help. He helped us save money on our monthly bill and made the process of getting and setting up our new phones such a breeze!We will be reaching out to Austin with any of our future cellular needs and will also be referring our friends and family to him.Keep up the outstanding work.
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October 2023 by Nora Ismail
Sub par. First, they don't greet any customers nor acknowledge any customers that that walk in. Then, the gentleman that assisted me screwed up all three of my lines. I didn't know anyone could be so idiotic. He added my daughter's Samsung number to my Samsung Ultra phone and deleted my iPhone number. Now neither of my Samsungs work nor does the iPhone. I lost so much business because of this.They screwed me over. They're not technology savvy. Avoid this place. I wasted 2 hours here. They owe me for that time and for the inconvenience.
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October 2023 by JaNean Reynolds
We came in looking for some help with WiFi in our RV when we are camping in the boondocks. The young lady that helped us was RAD! She set us up with “the cube” wireless WIFi. She took the time to set it up in store for us. Today I’m writing this review CAMPING in an area where there is NO CELL SERVICE while connected to our WiFi cube. We are so pleased with our service. Bravo to this sales representative, she really listened to us and solved our problem!!!! Thank you- Sincerely Darren and JaNean Reynolds
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October 2023 by Sharon Leahy
Sean went above and beyond to help me. He was patient, knowledgeable, and kind.
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August 2023 by Yolanda Molette
Wonderful customer service over the phone from this store. Patient, kind, honest, persistent, thoughtful, helpful. It took awhile but Jas never gave up on assisting me with my mobile needs.
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May 2023 by David Park
Came here to switch carriers for multiple lines. E made the process very easy and provided excellent service. Was in and out quickly making the transition painless.