Verizon

Most Recent Comments

• March 2025 by Bonnie Hanh-Nhi Nguyen
  I need to return wifi and they have not processed (business acct); told me to go back to the store where I bought without any checking
• February 2025 by Sunnee Lee
  I walked into this Verizon store and waited about three minutes before being acknowledged and placed on a waitlist. Shortly after, a female employee assisted me, but I didn’t catch her name. I came in to upgrade my phone line, but since I’m not the account manager, I needed help getting authorization from my family member, who is the account owner. My family member wasn’t sure how to grant me access, which is why I went in for assistance.
  
  I asked the employee if she could help guide me through the process or even call my family member to authorize the upgrade, but she flat-out refused. To work around this, I had my family member provide me with their login information so the staff could assist, but the employee still didn’t know how to proceed. The overall experience was frustrating—staff were unprofessional, unknowledgeable, and completely unhelpful. I left without any resolution.
  
  I highly recommend visiting a different Verizon store if you actually want assistance.
• December 2024 by Ally Chavez
  Fixed my issue that no other Verizon location has been able to fix and they solved it so quickly
• November 2024 by Douglas Alguera
  Horrible customer service, they have you check in and tell you the estimated wait time but I saw other people come in and be attended to right away without appointment or having to go through the wait list. I do not see the point it doing a wait list if you are not going to follow it
• October 2024 by Anoop Zood
  Hi there is the manager erisa very rude not like to help. I went to activate my number showed her all my id she said the id is expired and I can’t help you then she told me to show the app and I showed her. She so annoying so like she didn’t want to help. Really bad customer service don’t visit to this store. Or will waste your time
• March 2024 by Nathan Sprovieri
  Would not accept a return for a iPhone case bought from another Verizon store, when the other store said it is able to be returned anywhere. Makes no sense and is annoying traveling 5 miles on foot for them to not be on the same page with all Verizon stores.
• March 2024 by Shuja Yezdi
  This time quick service.
• January 2024 by Adrienne Paradise
  Not very informative and helps you the bare minimum
• January 2024 by Angelina B.
  I had an extremely disappointing experience at this Verizon store. The staff attempted to cancel a service that was originally sold at a different location, jeopardizing a great deal we wanted to keep. Their lack of regard for customer approval was concerning. I strongly advise avoiding non-corporate locations like this one, as it not only tarnishes Verizon's reputation but also reflects poorly on their service integrity. I won't be returning to this location and caution others against doing so.
• December 2023 by Michelle W.
  This store was just okay. They have decent amount of team members on staff and they were friendly enough when I was here recently. I guess what bothered me the most was the fact that the store felt very dirty and generally unkept in nature. I also didn't feel very appreciated as a loyal Verizon customer here in this store, or with Verizon as a company in general anymore. Another thing is that this store feels like it's empty inside, it's a huge waste of valuable resources, such as retail space if you ask me. Other companies could use that retail space that Verizon os wasting right now, and Verizon could use the extra savings in the long run as well. Verizon would do very well to spend extra time, money, and resources, to revamping their entire lineup of retail stores, look, act, and feel. I'll try to update my review to elaborate on this a bit more later on. I also don't plan on returning to this Verizon Store ever again and so I'll just say this now, it's extremely terrible that you can't call Verizon Store directly in order for you to ask vital questions ahead of time. On top of this, you are never able to get a straight answer from someone at Verizon, even when you ask someone a vital question! I wasted a lot of time and energy going to this store, only to be turned away by the Store Manager immediately. It's a shame the the Manager at this location is either being force to use Covid as an excuse or purposely using Covid as an excuse to cover up the fact that you literally can't call Verizon Store directly. They send you right to corporate anytime you try. While I'm on the subject, Verizon has upset me very much recently by deciding that customers who owe a bill, are treated with such disrespect now, that they are no longer worthy of being permitted to speak to Customer Service directly, until they pay their Verizon bill. What is this truly terrible customer service, and why would anyone even decide to stay with Verizon Wireless, as their cell phone provider, after they've been blatantly disrespected like this, and treated as if their lives truly have no value to Verizon Wireless, if they don't have any money to pay their bill at any point in time throughout their time with Verizon. I'm the type of person that ALWAYS remembers the way that I'm treated when I have money and then when I don't have money. I've just determined that Verizon Wireless doesn't deserve anymore of my money. I don't respect them as a company any longer. Verizon should be ashamed of themselves for how they treat people who face times in there life when they are struggling financially. As a company, Verizon Wireless doesn't seem to actually care about their customers, they just appear to on the surface. I'm finally ready do say this more openly on Yelp and share my experiences with the Yelp community. I'm a multiply disabled and a very recent victim of domestic violence and that domestic violence left me even further disabled in life. Please trust me when I say that Verizon Wireless doesn't care at all if you are going through a severe crisis, they could care less if you suffer from a severe trauma, or catastrophic injury that leaves you disabled and helpless in life. You can't even call Verizon before your bill due date, informing them that you are truly a VICTIM OF DOMESTIC VIOLENCE (WITH AN OFFICIAL COURT ORDERED RESTRAINING ORDER as proof of that domestic violence), and they will not only tell you that they aren't able to continue providing your LITERALLY LIFE SAVING SERVICE because they've determined that you've reached the maximum allowable amount of extensions in your service plan. The WORST part, is that all of this occurs AFTER you pay Verizon Wireless $300 towards your Verizon Bill! If this wasn't bad enough, VERIZON WIRELESS LITERALLY blocks their LOYAL customer's access to vital services, preventing them from speaking to anyone human in the customer service area of the company, until after you
• September 2023 by Alondra O.
  Let me start by saying I've been here before without any appointment and with less staff than today. I walked in for a new line and was immediately turned away because they only do "appointments". If I'm here already and you aren't helping anyone why can't you help me? I would've been out of there in 15 tops. I see why the rating is low. This was my go to Verizon but it won't be anymore.
• July 2023 by Maria Iraheta
  Excellent customer service
• July 2023 by Santana M.
  Great customer service from Hilda. She was very attentive and greeted us as soon as we walked in.
• July 2023 by Norma Jean
  Had a fabulous experience, my son and I were acknowledged as soon as we walked in, greeted with a smile. Jaime and another person helped us, answered all our questions. Thanks again for all your help. We will be back.
• June 2023 by Teren Harris
  Great Verizon.