-
April 2024 by Rob N.
Verizon agents are incentivized to enroll customers in high priced services. Many will make dishonest promises to convince the customer to make a change. If the customer cannot be convinced, many agents will enroll customers in services without their knowledge or consent. Once the customer discovers the service change, if the old plan is no longer offered, the customer will be unable to go back to it. In that regard Verizon is complicit in the dishonesty of its agents.
-
March 2024 by Rachel A.
If I could give them 6 stars I would! Amanda who is the manager and Ivan who is in sales are SO amazing. We were overcharged over $60 a month for more than 5 months and after dealing with customer service overseas for over 2 hours who promised to have a supervisor call me back which never happened, I went to the store. Oh boy am I glad I did!! Ivan went through each month statements with me and we found the charges. Then Amanda got on the phone with customer service and we got the bill fixed and credits for all the overcharged months. I highly recommend this shop.
-
February 2024 by Pamela Eade
I had to be on the phone with Verizon for over 30 min to fix what one of the employees at this store did to my account without authorization.My father went in to pay the bill and told the guy don't change anything until I speak to my daughter.Well the guy dropped our plans to hardly any coverage and took away services.Horrible customer service.!!!!
-
January 2024 by Steve Novack
Terrible service, walked in at 2:30 pm to quickly buy a phone. Was told they cannot serve me because they have an appointment at 3pm. Two workers just sitting there chatting with each other.
-
November 2023 by Mr B.
DO NOT GO HERE. The employees unable to communicate very well. Waited a half hour just to be told they were out of iphone 15's. We told the greeter we needed new phones as soon as we walked in. If they were out it would have been nice to tell us a half hour ago!! He never asked which phone we were interested in. This place is like a car dealership and that's not a good thing. Plus the 3 out of 5 employees were just standing around chit chatting. BUY ONLINE or call Verizon, do not waste your time at any Verizon store. Also the greeting person talked super low and mumbled. Not a good thing for customer service type job. Get it together Verizon!
-
October 2023 by Nora Ismail
Excellent customer service.Ivan and Amar were so patient with me.Also, Tony, was super helpful over the phone.They fixed two of my lines and we're working on the third one.
-
October 2023 by Robert A. Wilson
Oscar and the visiting Google contractor Tommy were very helpful. They helped me copy my data and apps from my very old Pixel to a new Pixel 8, and helped to get it activated and working right in the store. It took a while, but this was much better than trying to order online and do it myself.
-
October 2023 by Jordan Walker
Stopped in today to upgrade my ancient phone. Oscar was great, patient dude and very helpful with all of my questions/concerns. No complaints with my experience today ?
-
October 2023 by Rah rah Rajul
This review for Kirsten is long overdue. I came in with my dad's old flip phone that had choppy reception. In spite of it being an outdated phone, Kirsten suggested several solutions to get that phone to work better, and several alternative phones that would be easier to use for the elderly. She was friendly, patient, thorough, and explained everything clearly to me and my mom. We were really happy to have gotten help from her! Thank you, Kirsten!!!
-
October 2023 by Nora I
Excellent customer service.Ivan and Amar were so patient with me.Also, Tony, was super helpful over the phone.They fixed two of my lines and we're working on the third one.
-
September 2023 by Nora I.
The best customer service. They fixed two of my phone lines that were switched onto the wrong phones. We're working on fixing the third phone.
-
August 2023 by Davida R.
I wanted to give a big shout out thanks to Amir who helped transfer my data from old phone to new phone. Since my phone was such an older model and I forgot my password it really took awhile to get it done. I could never have done it on my own. He was also so helpful getting my old phone off the active find your phone app
-
August 2023 by Michelle O.
When I came in there were 5 employees in the front talking. I checked in, and was told there were 2 people in front of me. I waited 10 minutes while the 5 employees chatted, and no one was helped. Really bad customer service.
-
July 2023 by Complex Complex
If I could I would give zero star I came to pick up my SIM card and the account is under my sister name but they wouldn’t let me pick it up even though I am also part of the account and I provided my ID and they guy wasn’t able to to help me I called the costumer service they didn’t help me either. Wouldn’t waste my time coming here. The employees here are useless I would never come here again.
-
May 2023 by mark gallagher
Used this store since it opened. Customer service has gone down drastically. No customer support, up sale is all you get here. Waiting 40 min and they take a walk in while I am on their waiting list ! Finding a different store.