July 2023 by Complex Complex
If I could I would give zero star I came to pick up my SIM card and the account is under my sister name but they wouldn’t let me pick it up even though I am also part of the account and I provided my ID and they guy wasn’t able to to help me I called the costumer service they didn’t help me either. Wouldn’t waste my time coming here. The employees here are useless I would never come here again.
May 2023 by mark gallagher
Used this store since it opened. Customer service has gone down drastically. No customer support, up sale is all you get here. Waiting 40 min and they take a walk in while I am on their waiting list ! Finding a different store.
May 2023 by Saul O.
I would give them zero stars. I went yesterday with 20min before the store closed. Mind you, I left work early to make it on time. I recently bought a phone online through Verizon website, I am trying to exchange it. I had called the 611 and they advised me the best approach was to get it exchanged at a Verizon warehouse store.I went in, there was a guy on a tablet and did not want to help. I explained to him what I wanted to do and he just ignored me. I had to ask him, do you want my # or something to pull me up so we can work on an exchange.At the end of it all, I didn't get the phone exchanged because with 7 minutes before their store closes they were doing inventory and it would "screw up" their inventory if they gave me a new phone. They suggested I leave work earlier to be there with enough time or to call 611. I proceeded to call 611 again and was told the quickest way to replace the phone was in person.I'm at a lost because I've had this new phone for almost a week and cannot seem to get an exchange going. Lesson learned is that I will not buy any phones online and at the Verizon store. I'm considering switching back to AT&T, their customer service was a lot better.
April 2023 by Nowadays Music
Cheaters and liars. Never trade in with your phone. They had upgrade trade in option for iphone 14 pro. They supposed to discount $800 for new phone. They make me pay $800 plus they took my phone that costs at least $300 and they call it $800 discount. It means i paid $1900 dollar for iphone that costs $1,099 in Apple store.
February 2023 by Mark E.
I was buying a lens protector for my iPhone 14 pro max and the manager of the store brought out a box with a product that had a picture that didn't match what I needed (it was for a iPhone 13). I told him that it didn't look like what I needed and he said it was and that the picture didn't match what the product was. i asked if he could open to check and he refused saying it was the correct protector for iphone 14 pro max and that he has seen it before (were the product doesn't match the picture on the box). I unfortunately listen to him but told him 30 seconds later to refund me the cost of incorrect lens cover. He blamed Verizons system for giving him the wrong information instead of himself and his pwn eyes!! Don't expect the experts to know what they are talking about, this guy was the one incharge.
January 2023 by Michael Gordon
Go to this Verizon store and not the other one close by. We had a phone to return for trade in and they took it, under 2 minutes. The other store always wants an appointment and can never give you the time of day. It’s less crowded closer to opening time on weekends.
January 2023 by trieudoan620
Been waiting for 30 minutes just to get a replacement sim card, the whole store have 1 person working, 1 person watch the door, and 1 person in the back of the store for 30 minutes.
January 2023 by David Tow
This place used to be very good, but now it’s terrible. The staff there was not willing to help and it’s not worth your time to go there anymore. So sad.
January 2023 by justin j.
Zero stars. Awful. I came in to ask some questions about my phone plan and after waiting 5 minutes for someone to help me the women that emerged from the back cut me off mid-sentence and told me I needed to make an appointment and refused to answer any other questions. Completely rude and uncalled for. If you hate your job, find another one.
December 2022 by Anila Y.
We walked in to this store hoping to get help purchasing a new phone. The two staff working saw us but did not even acknowledge us. Finally they approached us and let us know that they couldn't help us with any of the things we needed. It was literally a point blank "no we can't help you today" with no effort made to accommodate us. Run far away!
December 2022 by Phil Boyer
I'm at the store now to replace the defective 5G internet gateway I purchased yesterday. It's been a 20 minute wait so far only to find out it will be an additional 30 minute wait to just replace the defective equipment. That's after spending 4 hours yesterday and 5 hours today trying to get it to work.What incredibly disappointing performance from Verizon
November 2022 by Azucena D.
Worst experience ever . No desire to help only because they closed in 40 min . The man who was at the front door no type of desire to work or to sell any phone. Asked for any deals any deals I would bring up that I seen online he couldn't find . Dint even bother to ask for our phone line number to pull up our account . Worst customer service 40 min until closing your still clocked in you should still be able to help out customers !!!
October 2022 by David George
I had trouble with my iPhone 13 mini, screen completely black. I brought it in and Albert fixed it within 30 seconds. Thank you I appreciate it a lot
September 2022 by Edgar Gonzalez Jr
Extremely terrible service. They really don't care about customer service or making things right. Wasted 2 hours of my time and no solution was given on their end.
September 2022 by Connie Garcia
Help to get new phone when I pay my last few payments.