Verizon offers mobile, 5G home internet, and business services. Customers can visit the store in San Jose or go online to schedule appointments, place orders, and use options like in-store pick-up, free 2-day shipping, or same-day delivery. Many reviews highlight excellent customer service experiences at the store. Staff members are described as patient, helpful, and amazing, assisting with questions, phone upgrades, and transferring data from old devices. They provide detailed help with billing issues, reviewing statements to correct overcharges and secure credits. The service is noted for being much better than dealing with customer service over the phone. Customers recommend the shop for its effective and supportive in-store assistance.
I brought in my dead phone to Verizon store on 690 Blossom Hill to trade in for a new Galaxy Ultra 26 and greeted by Arian Manteghi. He was very professionalism, knowledgeable and at the end I walked away with a very good deal.
May 2026
We came in today to upgrade our phones! Friendly, chill, and patient staff members. Omar helped us see all options before deciding what we wanted. Thank you to your team!
April 2026
Employee had no way looking up my account. It's like I didn't exist at all. I had just switched from att to Verizon and I'm already running into so many issues..
