Used this store since it opened. Customer service has gone down drastically. No customer support, up sale is all you get here. Waiting 40 min and they take a walk in while I am on their waiting list ! Finding a different store.
Cheaters and liars. Never trade in with your phone. They had upgrade trade in option for iphone 14 pro. They supposed to discount $800 for new phone. They make me pay $800 plus they took my phone that costs at least $300 and they call it $800 discount. It means i paid $1900 dollar for iphone that costs $1,099 in Apple store.
Go to this Verizon store and not the other one close by. We had a phone to return for trade in and they took it, under 2 minutes. The other store always wants an appointment and can never give you the time of day. It’s less crowded closer to opening time on weekends.