Quality of the service department and agents has dropped substantially since pandemic from very good to pretty mediocre.Also Service Manager is a sketchy guy who can override and refuse the warranty claim AFTER it was already approved by a service advisor previously
June 2023
Been waiting 1.5 hours for an oil change still not ready. Not going to get into it but the first service advisor was not helpful or knowledgeable. The second that I worked with was ok. Not feeling a sense of pride or professionalism here. There is a lack of hiring good employees as I had similar problems at Tracy VW where... read full comment
June 2023
Hours on the website are incorrect, and staff present was not willing to help me pick up my order
