The Xfinity Store by Comcast located in San Jose, CA at 1600 Saratoga Ave, Ste 32 offers a range of Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. Customers can also make payments or pick up and exchange equipment at this location. The store has received positive reviews, with customers praising the exceptional customer service provided by the employees. The sales representative, Eddie Marsh, was described as extremely helpful, accommodating, and hospitable, managing customer transfers with efficiency and professionalism. Customers were impressed by his friendly demeanor and ability to find suitable plans for their needs. Similarly, another employee, Edgar, was commended for his professional and helpful assistance with the process of transferring and canceling services during a customer's move. The efficient check-in system and quick service at the front desk were also noted as positive aspects of the store's operations. Overall, the Xfinity Store by Comcast in San Jose, CA seems to provide a pleasant and efficient customer experience, with knowledgeable and customer-focused staff who strive to meet the needs of their clients.
Jamal did such an excellent job! I have a mobile plan with Xfinity, and went in to find out if I can get a new phone, and within half an hour I walked out with a new phone, fully set up, fast and seamless! Very happy!
April 2025
The employee was very helpful, and fortunately there was no line on late Sun afternoon. Xfinity online gets one star due forging me to go to a store to downgrade my service.
April 2025
The guy at palo alto locatuon asked me 5 personal questions are u single? How old are u? Any kids? Instead of help me and been profesional ..I felt not safe to shate my info with him.. I drive 45 min to a far locatiin to get what I needed it..wich wad to cancel xfinity internent
