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“The representatives at this store are extremely knowledgeable, friendly, and efficient. From start to finish, the customer service was outstanding—the team went above and beyond to make the experience smooth and enjoyable. Their interactions with customers are exceptional; they treat you with respect, patience, and genuine care. Although my plans didn’t work out, they were very professional and processed my refund quickly and without any hassle. It’s rare to find a team that combines great service, integrity, and such a positive attitude. I highly recommend this store to anyone looking for excellent service and a trustworthy team!”
“I love coming to this tmoblie they are kind respectful attend to your needs with no Attitude always willing to help what ever your needs are.
Thank you
Ramon for your help
Connie”
“I wish I remembered the guy's name, but I came here on a Wednesday morning. He was helpful, clear, was able to juggle between 3 customers at a time, and got me set up quickly!”
“We started using Timesheets.com. several years ago and it has been great. The program is easy to set up to meet your time and billing needs and is very easy to use. Their customer support is the best. I would highly recommend this program for your time and billing needs.”
“Went in to change my number over to a new phone and was thinking about getting a Samsung Watch. Ricky was great with getting my phone switched and was informative about watch deals. Great experience.”
“I rarely leave negative reviews, but the service I experienced at the two previous locations before this one was unacceptable and incredibly frustrating.
At the Evergreen location, Manager Eddie won't mention last name on his card can't believe it read manager on it anyways he was so unprofessional and dismissive. While I was on the phone with customer support trying to resolve my issue, he interrupted, listened in on my conversation, and then threatened to call the police and have me removed from the store because he couldn’t help and knew my case was being escalated complaining on his staffs willingness to help me . His staff had already refused to assist me and even directed me to buy an unlocked phone from their competitor, Best Buy, which cost me over $200 — only for me to later learn nothing could be done. After already dealing with a stressful situation, I received zero empathy, zero accountability, and no effort to make things right.
I had a similar experience at the Story Road location. The employee there kept repeating store policy but offered no real help or solutions. He couldn’t provide accurate phone pricing, guessed details off the top of his head, and showed little to no knowledge of the products or features. It felt like once they realized they wouldn’t earn a commission, the motivation to help disappeared. I left feeling dismissed and undervalued as a customer.
Thankfully, I decided to drive a little farther to the Westfield Oakridge location, and the experience there completely restored my faith. The team at T-Mobile treated me with professionalism, respect, and genuine care.
A special thank you to Eric, the manager with glasses formally from Santa Cruz, and the young associate with curly blond hair he was awesome . His exact words were, “I’m not going to kick you when you’re already down,” and that level of empathy meant everything. He listened, he cared, and he handled the situation with maturity beyond his years. That is what real customer service looks like.
The contrast between locations was unbelievable. One made me regret being a customer. The other reminded me why I chose this company in the first place.
Ownership should take a serious look at the leadership, training, and customer treatment at the Evergreen and Story Road stores. I will only be returning to the Oakridge location going forward.”
“Customer service at this Verizon store was excellent! I had a lot of questions and Ezequiel took the time to answer them, never seeming impatient even when I asked the same thing more than once. He helped me understand the international plan options and found a solution that saves us money. Super polite and professional!”
“Excellent customer service! Jason and Severiano are the best!!!!
They went above and beyond to help me fix the issues on my accounts. I bought two new phones and they helped me set them up quickly because I was in a hurry. They also speak Spanish fluently in case you want to bring a family member that only speaks Spanish. They're patient and went above and beyond the normal T-Mobile customer service ( which is usually amazing too!).
I'm so happy that I came to this particular Ranch of T-Mobile location.”
“I highly suggest coming to this location! The manager is the best. Very helpful, patient and informative. I moved over from a different carrier and it was such an easy process. I was able to get 2 phones and an apple watch for an amazing price that was unbeatable anywhere else. It wasn't busy so it was nice not to be waiting like other carriers. Check this place out! Like I said kudos for hiring the manager, he's the best around.”
“I came into the store with one thing on my mind: walking out with a Galaxy 10. And I did—thanks to the help of the store associates. I didn’t catch the first person’s name, but Jennifer, the San José State student, was beyond awesome.
While processing my phone exchange, she carried a light conversation with me without ever losing focus on what she was doing. She was later pulled away to assist another customer, but still made a point to check in with me to ensure everything was going smoothly. When the process was finished, she double-checked everything, gave me a warm smile, and sent me on my way.
Overall, this was some of the best customer service I’ve received in a long time. Jennifer was outstanding—from her friendly smile to her thoughtful conversation.”
“I would like to sincerely appreciate Anthony, the manager at the Xfinity Westgate San Jose location. He is extremely polite, responsible, and detail-oriented. He also makes a great effort to ensure that no one has to wait unnecessarily long.
I truly had a very positive experience with him, and I’m genuinely grateful that they hire such kind and capable individuals like Anthony. It makes it so much easier for customers to get their needs taken care of efficiently without wasting their time.”
“Wow service from T mobile shop, nice ambience and friendly treatment..
Mr.Shawn helped me to explain the products clearly and in simple .. I appreciate his approach ..
Good luck ..to Mr.Shawn and Mrs.April .. “¡Salud!””
“I left my phone in a shop and need access to my Tmobile account to get the access code. The staff was very helpful and patience with me. I purchase a new sim card from him. Thank you for your help.”
“My first bill was higher than what I was quoted, but the team at this store really stepped up. They went above and beyond to credit my account for the trouble and fixed the issue quickly. It took a couple of trips to the store, but they made it right in the end!”
“I’d suck off this store if I could. One of the reps answered all the questions and issues I had + removed a $100 technician charge within 15 mins. I’d spent 4 to 5 hours previously on the phone or with the chat assistant trying to resolve and return stuff this guy does it in 15 minutes I live in San Francisco. I would drive 2 to 3 hours just to come here to resolve my issues then try to talk to the customer service online on the phone.”
“Jobi recently helped us with a warranty claim. He was extremely knowledgeable, quickly diagnosing the issue and explaining everything clearly. It’s rare to see this level of customer service. Jobi went above and beyond and we are very grateful.”
“I have visited this store a couple of times over the last 2 months or so and Malcolm was so helpful. I came in to only get internet and he explained some of the other offers available with internet such as xfinity mobile which I wasnt fully aware of. I had called customer service the day before but whoever I spoke to was not very enthusiastic about selling me xfinity services. Malcolm on the other hand was enthusiastic but not at all pushy. Moreover, he made the process very smooth and I was out of there with a modem/router for my internet as well as xfinity mobile activated on my phone. Because Malcolm was so great, I brought in some friends who were looking to get started with xfinity and he was really helpful in getting them setup. Thanks Malcolm for the great service and experience at your store!”
“I brought in my dead phone to Verizon store on 690 Blossom Hill to trade in for a new Galaxy Ultra 26 and greeted by Arian Manteghi. He was very professionalism, knowledgeable and at the end I walked away with a very good deal.”
“10 stars for Andrea. She is professional, very helpful, kind and patient. She handled several customers with complex problems with kindness and patience while we waited to be helped by her. She did a great job in helping us get new phones and explained everything clearly and in detail. I was impressed by her customer service and her calm demeanor even with several people waiting. Thank you Andrea!”
“I had an excellent experience with Paula yesterday afternoon. She was courteous and attentive. She actually solved the problem on my phone that both online customer service and technical support could not. Paula needs a solid recognition from Verizon!”
“This is by far my favorite Verizon store. The store manager Jaime is awesome. I have followed him from the Blossom Hill store and now he is here for the last few years. When he isn’t in his assistant manager Yaritza helps me and she is great as well. They really treat customers great here and help me with all my wireless needs. Please come to this store if you want the best service, they are busier but that’s for a reason.”
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“Robb at AT&T is not just amazing at his job, he’s a total charmer too! He made upgrading my plan way too fun, with that perfect mix of expertise and charisma. If you want stellar service with a side of swoon-worthy smiles, Robb’s your guy. Can’t wait for our next ‘tech talk’!”