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March 2024 by Abel W.
Horrible service. Rude cashiers. It's obvious they don't care about their role just counting hours
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March 2024 by Monica B.
I had the best customer service from both Raul and Muhammad in the Wheaton Xfinity store. They stayed beyond closing time to get my issue resolved. In addition, Tyler at the Crystal Lake store was extremely knowledgeable and helped us initiate transferring our mobile service from T mobile to Xfinity.
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February 2024 by William V.
No phone number to call the store, horrible customer service! Do not go here unless you want to see a huge bill and added features to your plan that you declined! Complete fraud
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February 2024 by Alex K.
Xfinity Internet is down at the most inopportune time of day. Most people are night owls. They need Internet. Xfinity has been the worst company ever.
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February 2024 by Tony Bobeck
People here are nice they just have a lousy company
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January 2024 by aaron parrish
Had to wait 25 mins to return equipment, no exceptions. No way to make appointment in advance
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January 2024 by Doug Hogberg
Over half an hour to return equipment.
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January 2024 by Monica M.
Basically the worst customer service in the country. No humans ever answer the phone no one is accountable. The moment I am free from my hoa I will choose any provider over Comcast! As a matter of fact any person running a new isp out of your garage? I'm in! Probably better than Comcast or xfinity or whatever alias they are now operating under
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January 2024 by Steve Mccollough
They got me quick and great service
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January 2024 by Jay Ryu
I usually don't leave the review, but I have to do it this time. I visited here today to return the xfinity gateway. I waited more than 2 hours.
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January 2024 by Mya Smith
TERRIBLE customer service. I went in Wednesday at 01/11/24 and I wanted to get a new phone. Apparently after being there for an hour and a half there system was “down” and than went in 01/12/24 and checked in, waited 20 or so minutes and they finally called my name and someone was already there getting help and he said to sit back down (than why did you call my name??) and than called my name again and said that it was gonna be a wait and if I needed water or anything? Like that makes no sense why call my name twice if I am not getting helped. I am going to be deactivating my plan and moving carriers this is ridiculous
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January 2024 by Casi M
Garbage
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January 2024 by Yuki L.
They only open until 6pm now and they never bother to update their business hours on Yelp. And if you're 10mins after they close they won't help you out. And the location they gave you is not even right it's a cross the mall! They should really close this store what a waste of resources
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December 2023 by klairung J
I have had Xfinity/ Comcast more than a decade and for the most part there are no issues. I always come at this location late afternoon is the best time. Overall I have a good experience with customers service.
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November 2023 by Shaji M.
The Dublin California corporate location is terrible with people service. The manager gives poore service and it's no wonder that her crew is I'll trained.
