The Xfinity Store by Comcast located in San Jose, CA at 1600 Saratoga Ave, Ste 32 offers a range of Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. Customers can also make payments or pick up and exchange equipment at this location. The store has received positive reviews, with customers praising the exceptional customer service provided by the employees. The sales representative, Eddie Marsh, was described as extremely helpful, accommodating, and hospitable, managing customer transfers with efficiency and professionalism. Customers were impressed by his friendly demeanor and ability to find suitable plans for their needs. Similarly, another employee, Edgar, was commended for his professional and helpful assistance with the process of transferring and canceling services during a customer's move. The efficient check-in system and quick service at the front desk were also noted as positive aspects of the store's operations. Overall, the Xfinity Store by Comcast in San Jose, CA seems to provide a pleasant and efficient customer experience, with knowledgeable and customer-focused staff who strive to meet the needs of their clients.
I had a great experience with Michael; he was able to solve the issue caused by online customer service pretty fast and activated my Xfinity Mobile. I have been using Comcast for almost 2 decades; honestly, this was the smoothest experience.
July 2026
Went to exchange my Wi-Fi modem, in and out in 10 minutes
May 2026
This was our second time working with Eddie Marsh, and once again, he provided 5-star service. He’s patient, friendly, and cares about his customers. He’s consistently professional and very knowledgeable. Thanks, Eddie!
