The Xfinity Store by Comcast located in San Jose, CA at 1600 Saratoga Ave, Ste 32 offers a range of Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. Customers can also make payments or pick up and exchange equipment at this location. The store has received positive reviews, with customers praising the exceptional customer service provided by the employees. The sales representative, Eddie Marsh, was described as extremely helpful, accommodating, and hospitable, managing customer transfers with efficiency and professionalism. Customers were impressed by his friendly demeanor and ability to find suitable plans for their needs. Similarly, another employee, Edgar, was commended for his professional and helpful assistance with the process of transferring and canceling services during a customer's move. The efficient check-in system and quick service at the front desk were also noted as positive aspects of the store's operations. Overall, the Xfinity Store by Comcast in San Jose, CA seems to provide a pleasant and efficient customer experience, with knowledgeable and customer-focused staff who strive to meet the needs of their clients.
Stopped by without a reservation. The manager Tony took care of all my requests in an ultra clear, efficient, and professional manner. By far the smoothest Xfinity experience I ever had in my 20+ years of being a customer.
February 2026
Eddie helped me with setting up my acct and transferring my service to Xfinity. He was courteous, knowledgeable and goes out of his way to help. Thanks a million!
February 2026
Had to do a long wait but resolved the issue. They also have a machine to pay bills. Cool!
