Xfinity Store located at 1068 East Brokaw Rd in San Jose, CA, offers a range of services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments and pick up or exchange equipment at this location. The store staff generally provides professional and helpful service, with some employees standing out for their patience and expertise, such as Kevin, David, and Ryan Lord. These staff members are praised for turning confusing situations into smooth experiences and resolving issues effectively. However, visitors should be prepared for potentially long wait times, especially since the store can get very busy. Customer service quality can vary; some staff are very helpful, while others may lack knowledge or provide misinformation. An example includes an incorrect charge that was only rectified after a call to customer service, which was more efficient than resolving the issue in-store. The store has a policy requiring customers to check-in and wait for assistance when returning equipment, ensuring proper confirmation and receipts. Overall, the store offers professional service with some inconsistency, and customers are advised to call customer service first before visiting to save time.
