Capistrano Volkswagen Parts Department is known for its outstanding customer service and welcoming atmosphere. Many customers praise the staff, particularly individuals like Nick, Chuck, and Zander, for their helpfulness and commitment to ensuring satisfaction. The dealership offers a wide selection of genuine Volkswagen parts, motor oils, maintenance components, and accessories, all designed to meet OEM standards for optimal vehicle performance. Clients have shared positive experiences, highlighting the transparency of the sales process and the absence of pressure, making them feel more like family than customers. Amenities such as a complimentary coffee bar and car washes further enhance the overall experience. The team is dedicated to creating long-term relationships with their clients and addressing any service needs promptly. One customer noted a smooth car-buying experience, which included prompt online responses and video walkthroughs of available vehicles. This level of attention and care helped alleviate the stress of replacing a vehicle after an accident. Overall, Capistrano Volkswagen Parts Department stands out for its exceptional service, knowledgeable staff, and commitment to customer satisfaction, making it a top choice for Volkswagen owners and prospective buyers alike.
Best VW Dealer in the State. Excellent customer service and always generous with a rental when I need recall/warranty work done. They've serviced my Atlas since new and have always gotten honest work done at fair prices. Definitely recommend Capistrano -- they work hard to earn your loyalty and it shows.
February 2024
My friends at Volkswagen were very helpful and really nice! Their customer service is pretty solid. Would recommend for anyone looking for a new car to pass by. Shoutout to Brad, he's great!
January 2024
Zander is the best one in the service department. I have had experiences with many of the other representatives and have always had a bad experience.
