Costco Tire Center in San Juan Capistrano is known for its friendly and knowledgeable staff, providing excellent customer service. Reviewers have praised employees like John, Adam, Damaso, and Bill for their professionalism and helpfulness. Customers have had positive experiences, including quick service for tire repairs and replacements, often completed while they waited. One reviewer appreciated the fair pricing and mentioned the efficient repair of flat tires, including patching and refilling with nitrogen. Although there were some concerns about longer wait times for certain services, the overall feedback indicates that the staff is committed to making visits as pleasant as possible, even accommodating customers close to closing time. Many customers expressed satisfaction with the quality of service, highlighting the helpful nature of the employees and their ability to resolve issues effectively. Overall, Costco Tire Center stands out as a reliable choice for tire-related needs in the area.
John and Adam were very friendly, helpful and knowledgeable. I observed both of them with many customers as I waited and they were very impressive professional employees with great customer service skills. You are very lucky to have them.
March 2023
Got two hard to get tires for a Tesla 3 at the same price as other outlets, but the service was very good. Done while I waited, which was not that long (more than an hour, so I read a book).
January 2023
The tires were a great value what was irritating is I scheduled an appointment I was told an hour and a half 3 hours later I had to ask to get my car back which ended up me having to cancel an alignment appointment not super thrilled
