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December 2023 by Cuyler Thompson
I was quite pleased with the service: the driver was prompt and attentive. The final cost was DRAMATICALLY higher than the original estimate, however.
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July 2023 by R Ellie
Had a ride scheduled to take me to the hospital for surgery and the driver never showed. Received a text and email the night before with a phone number for the driver. There was no answer to the phone and the driver never showed.Extremely disappointed with this company. Would never use again.
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March 2023 by S Noneya
Very flexible, on-time service. Reasonable prices compared to other companies in the area. Drivers have been very patient and courteous. I use this company for all of my surgical pickups.
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March 2023 by sandra cook
Absolutely the best people. Had lots of people this last 2 years. Don’t hesitate to call them. They become family.
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January 2023 by Anthony Douglas Contares
Highly recommend this company one of the best ride share companies I've had the pleasure of riding with. My driver Anthony was prompt and accommodating taking me to a doctors appointment from Hayward to the San Francisco VA hospital the trip was pleasant and safe and I arrived on time to my appointment.
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January 2023 by Grace Loehr
Excellent, courteous service. Clean vehicles. I forget my driver's name but he was great. Highly recommend onward.
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December 2022 by Janet Geisel
Onward rides is very dependable especially after a procedure when you need someone reliable to drive you home. I always ask for driver Joshua who is the BEST. He always there on time and very personable and kind. This is my third time and guarantee it won't be my last. I honestly don't know what I would have done if I never came across Onward rides.
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September 2022 by Ora Citron
This is the third time I have used Onward Rides and continue to be impressed with their service. My driver, Juliene, was waiting for me when the nurse wheeled me out, and provided a very clean car and a comfortable ride to my home. Then she walked me to the door and made sure I got in safely. Doctors and hospitals require a friend or family member for a ride home. But that's not always possible. My doctor has agreed to Onward Rides as it serves patients. It takes a big worry off my shoulders.
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September 2022 by Dina Seritis
I found the only transport service available for handicapped people who aren't in wheelchairs and don't have full time caregivers is a van service for wheelchairs and gurneys at $400 round trip for a 4 mile distance. When I found Onward I was thrilled that their drivers do not simply dump you out at the doctor's office, like Uber and Lyft do. The Onward drivers were on time, they helped me get my shoes and jacket on, they helped me to the office visit and back, and they helped me with shoes and jacket back in the closet when I got home. Onward costs about as much as Uber/Lyft, but they are so much more helpful for those of us who need a little extra assistance getting to and from. This service has been a lifesaver for me, as without my deceased husband's help I would have to consider assisted living instead of staying in my beautiful home.
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September 2021 by Soy Taina
I have called on Onward serval times and they never disappoint. I’ve needed transportation on an SUV, they were there. I needed transportation at 5 a.m., they were there. Always early, never leave you alone but stay with you until you are attended. Professional, assist you with anything you are carrying, help you in and out of the vehicle. Vehicles are spotless and comfortable. Drives are relaxing and they sure take the stress out of the need. Dependable, friendly, and more than expected. I rate them a ten star ... but 5 is the highest. Highly recommend if you need medical transportation.
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September 2020 by Robert Feldman
This service is exactly what my cognitively impaired spouse has needed to be able to go places independently. Previously I scheduled Lyft or Uber rides for. However, she had trouble meeting the drivers, causing great anxiety for both of us, especially at night. Onward drivers park and meet her inside the building at the pick up location. Sometimes we use the round trip service, so the driver waits until her activity is over. The drivers are punctual and courteous. Couldn’t be happier.
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September 2020 by Gabriela Gomez
Such a great service. Used Onward when my husband couldn’t drive me home from a procedure. Customer service was prompt when I needed to edit my pickup time. Driver communicated with me close to my pick up time to ensure pick up time and area.
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September 2020 by David Agard
Onward enabled me to get to and back from a minor medical procedure with total confidence and no hassle or worries. The driver was extremely courteous and unlike many experiences with Uber or Lyft, he was an excellent driver. Onward is quite a find and I will certainly use them again in the future.
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September 2020 by Dr. B.
Met with Sarah on video call about working part-time for Onward. She sent me an email saying I was a Fabulous candidate for this position, with a MA in Psychology & previous work with the elderly population. Once she 'visually' saw me via a video call, she suddenly said I was not a good fit due to the fact that I said I was open to more hours if offered outside of the part time hours offered. She immediately wanted to end the call in the 1st 2 minutes of 'seeing' me. In researching this company's & seeing the profiles of the employees, there are No people of color or Black people working for them. I will be letting employment agencies know of this improper treatment, asap.
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September 2020 by Greg Gall
UCSF provided three names of medical transport companies. The first two that I contacted I had to wait hours for return calls. Onward was the third on the list and responded immediately.Onward will get all my future medical transportation business after a procedure. They were extremely honest, efficient, reasonably priced, on-time, and professional. Contrast that with the other two transport companies that sensed my immediate transportation needs and tried to opportunistically gouge me for a few hundred $$$ dollars extra because they both thought i had no other choice.Thank goodness for Onward! (and Ben!)
