Ford Parts Center, part of The Ford Store of San Leandro, is a family-owned Ford dealership located in the Bay Area since 2008. Known for exceptional customer service, the dealership provides a variety of services, including sales, service, finance, and parts. Customers appreciate the prompt assistance, such as immediate vehicle intake and transportation options while repairs are being made. Reviews highlight positive experiences with the service department, particularly noting the helpfulness of staff like Araceli Sanchez. Clients have shared their satisfaction with the parts department, where they can order parts and have installations done on-site. The dealership also ensures transparency in pricing, with customers paying MSRP without hidden fees. Even in challenging situations, such as long wait times for new vehicle deliveries, the team remains supportive and communicative, with staff like Nicole Keene keeping customers informed. Overall, Ford Parts Center is recognized for its commitment to turning potentially stressful situations into positive experiences, ensuring customers leave satisfied with their vehicle repairs and purchases.
Arturo and Derrell were an awesome help in the parts department. They were so knowledgeable and considerate. Thank you again for resolving my problem.
February 2025
Fernando was simply AWESOME!!! He may have saved me a bunch of money. I would go as far as to call him Fernando ANGEL. I appreciate superb customer service, especially because I am a women. Sometimes yall men think we don’t know nothin lol
January 2025
This has to be one of the best service parts team from any dealership in the bay area.
