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March 2024 by Joel P.
I appreciate Verizon for reaching out and offering to help in any way they can. What I need is an extention on my past due bill to go to the end of April. My past due balance is significantly lower that what I have paid due to the poor decisions of a single employee at the SLO location. Please do not allow my service to be cut off. This is the only request I would have of my cell service provider Verizon. If you are serious and the response wasn't just "lip service" I would be a forever customer bragging on the level of service that was extended to me. Thank you very much! I will also make sure to post your response and actions for all to see. That way it is known that Verizon takes care of its customers! Thank you!!!
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March 2024 by Chad R.
Went to this Verizon because we have had bad experiences in the Verizon in Arroyo Grande ( they tell you your bill will be one price and it's much higher). We walked in on a Tuesday afternoon. There were 4-5 people ahead of us with an estimated 30-40 min wait. We sat down and noticed only 2 associates were helping a customer with 2-3 other employees talking with one another. After 15 minutes, the check in associate asked us if we would like to make an appt for the next day, we kindly said no thank you. After another 5 min the same associate contacted us again and said our wait time is now 45 min because people with appointments are showing up. We were there for 20 minutes and only two employees were helping people. In that 20 minute wait nobody was helped because the two associates who were working were busy the whole time with their customer. The group of employees talking never stopped talking and never helped anyone for those 20 minutes. Then we got asked twice to make an appt for the next day. We have our four phones paid for and now we are proud subscribers of AT&T. Don't bother with this store their customer service is horrible.
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February 2024 by Natalie Risner
Pretty frustrating to wait for 45 minutes to find out they cannot help. Better luck on verizon website online than this. Seems pretty disorganized and not very helpful.
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January 2024 by Katie Escalera
Shout out to Sandi for providing the absolute best customer service. I was having trouble with our bill with international travel and she was able to help us and get everything fixed. She is so nice and friendly. Thank you Sandi!
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January 2024 by Kathryn Washington
Excellent service
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January 2024 by Alicia Aviña
Go to apple. Worst customer service.Verizon, can you please take care of your emoloyees so that when a customer states they need help or doesn’t want to buy 25 things they still actually care to help? Terrible customer service always but it’s because you pressure them into “selling”I told my “agent” she could go away since she was as so annoyed my connection was taking awhile and when she came back she had been watching a movies on her phone.
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December 2023 by Joseph M.
I visited the Verizon office on Mill St. in San Luis Obispo because my phone was no longer working for either making or receiving calls. On the first visit, the young man serving me had no idea what was wrong and gave up, saying I should phone "tech support," to which, amazingly,he did not know the number (he sought the manager for help). On my second visit, still needing help, I waited for over 30" while others were served before me, so I left. A helpful rep, Alex, did help me on the third visit, instructing me to go home and to disconnect and reconnect the Verizon unit. That didn't work, so I returned a fourth time, Alex absent, and dealt with a rather impolite woman, who tried inserting several "sim cards,"and then claimed my phone would work at home. It did not. Do not go to this branch for help!
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November 2023 by Stephen B
Be ready for the hard sell and leaving with a bunch of stuff you don't want or need.
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October 2023 by Brenda Vigil
Loss of time and with four or more workers and they do not attend is stressful
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October 2023 by Tanya H.
The. Hispanic guy was very rude and short today. Was not friendly or helpful. He had a very cocky demeanor and tone to him . Not good customer service at all.
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October 2023 by Kelly Roberts
This is the corporate store, note that most the Verizon stores in the area are authorized retailers, not corporate locations. Prior to finding the corporate store, I went to two Verizon retailers in Paso Robles who could not help me with my complicated account transfer/phone activation issue. I had also called and messaged Verizon, spending hours going in circles with representatives with no success.Sandi was awesome and had a persistent, go-getter attitude. She worked over the phone with other Verizon representatives for an hour and a half to resolve the problem, and even stayed late to help me. My phone activated and the issue was finally resolved. Thank you Sandi! You went above and beyond!
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October 2023 by Jesse McGuire
Really bad customer service at this location. Best to avoid it if possible.
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October 2023 by Dan F.
First of all, I would like to say that Verizon has decent cell coverage, no matter where you travel. However, if you have a question regarding your payment or service options, you can never get a hold of anybody. The automated 800 system just drops your call and thanks you for calling. Customer no service!
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September 2023 by Jessica Miranda
I switched over from a different carrier and was provided no assistance. Wasn’t even offered a case. They didn’t take my phone as a trade in after I went back TWICE to ask for help. It’s probably better to skip this store and find another one.
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September 2023 by Jennifer Acevedo
Not impressed. I picked up a new iPhone 14 Pro and they were kind enough to add on a $17/mo insurance policy that was neither requested nor authorized. I had to spend 20 mins on the phone with Verizon Customer Service to have it removed. The CS Rep was incredibly understanding and took care of the situation quickly.
