The Citi branch in San Marcos receives mixed but generally positive feedback regarding its service and atmosphere. The interior decor is described by some as outdated, dark, and dismal, giving a foreboding 70's vibe. However, many customers report excellent experiences with the staff, who are frequently called friendly, caring, kind, professional, helpful, patient, and warm. The tellers and manager are noted for making customers feel welcome and valued, handling transactions quickly and painlessly, and being thorough even at closing time. The branch is also mentioned as being dog friendly. While most reviews highlight pleasant and helpful interactions, one customer reported a rare negative experience with a teller described as short, rude, and unwelcoming. Overall, the consensus is that the service quality outweighs the dated environment, with many customers stating they are very satisfied and definitely recommend this branch. The staff's ability to provide a great experience is consistently praised as a key strength.
There aren’t that many branches around so this location is more convenient lately customer service is been poor, lack of help, friendliness and waiting time is poor, only one cashier taking 10min w client and after 10min wait I walk out , maybe Mgt change and is not what it use to be
January 2023
we like Citibank San Marcos branch. very friendly and caring stuff. manager of this bank Ken, best manager that is so helpful every time we do business there.
December 2022
Decent bank. Ken does a good job. Explained the bonus process which took a while longer than expected.
