“Did an amazing job I came in right before closing with an emergency tire repair need. He plugged up the tire and had me on my way super quickly. Excellent service and will be coming back next time.”
“I was befuddled when, on top of the $180 labor rate and total $424 repair cost, the first screen of the credit card terminal asked us to add a 10%, 15%, or 20% tip. The shop owner had pushed the signing terminal toward my daughter, even though he had just seen me hand him my card. It was a misunderstanding between us that I should have corrected, but “tip guilt” is real, and I walked away full of angst about the 15% tip ($62) she added.
Like anyone would do, I asked AI, finding that it’s actually not customary to tip mechanics, even in California, but if they go above and beyond, by all means. I won’t share the exact wording, but Google Gemini was very empathetic about the angst tip confusion causes a lot of people these days. When I explained the misunderstanding the next day by phone, the shop owners went out of their way to offer a solution. Again, I should have just gotten over my tip guilt and asked to re-start the transaction at the time it occurred.
Pricing for the repair itself was generally appropriate/maybe high average based on online queries for California rates. Adding a 15% tip, of course, pushed the total. While I understand the credit card terminal is standard software, I suspect the shop owner could configure tip amounts, etc. As is, I did think the process put too much pressure on customers to tip, and I have no information about how tips at a family owned auto shop might be distributed.”
“I took my Suburban in today because I felt a little slip in my transmission. They check my transmission oil and recommend a service with a filter. They also balanced my front 2 tires which were way out of balance. What a difference in my front end handling and my car shifts again like new!
They are very knowledgeable and professional at this shop.
I would highly recommend.”
“The customer service was exceptional. I visited due to a low tire pressure notification. The service was outstanding. I highly recommend this establishment for new tires, air pressure checks, and their excellent warranty.”
“Huge appreciation to Kayla Burnette, for their outstanding tire service! ?? Always quick, reliable, and incredibly knowledgeable — whether it’s a flat repair, new tires, or a safety check, they get the job done right every time. Thank you for keeping everyone rolling safely and smoothly. Your hard work truly makes a difference!”
“Called many places and these guys had the best price around, they transformed my curb damaged scratched up wheels . They look like new and the prices are unbeatable! Ask for the owner honest respectable guy! saved me alot$”