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November 2025 by Nitin Saigal
Rude and totally inattentive customer service. Don't waste your time at this store.
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November 2025 by Abigail Fuentes
Appointment for 5:20 to replace battery, they didn’t complete my appointment and wanted to reschedule me for next day.
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November 2025 by Elliot B
I had a frustrating experience at this store trying to get my iPhone fixed when the screen cracked and was not able to use my phone. When scheduling by phone, I let them know my screen was cracked and answered several questions about the extent of the damage and they scheduled me for a 7pm appointment. When I show up for the appointment, I had to wait a bit but that was fine. Then, though, the person who came out to help someone else said they would be helping me too. It was super awkward having this person between to customers and us taking turns as they tried to troubleshoot both of our very different situations. The other customer was also looking at me like “what is this?” Then, the apple genius, after running diagnostics, told me my phone would need to have the screen replaced, which … was obvious from just looking at it. They said I would need to come back the next day to drop it off since they had no tech’s working that late to fix it. “What?” I thought. Why even schedule this appointment if I’m only going to have to schedule a new appointment the next day to basically start over so I could start the repair. Only after me asking and pointing out how inconvenient that would be did they offer me the option to leave my phone and just pick it up repaired the next day. It was so weird. In any event, picked up my phone, paid $415 to get the screen replaced and … you guessed it, it’s not fully working. After speaking with Apple Care by phone, I get to go back to a store to get them to re-repair it. Of course, I’m sure as heck not going back to the Hillsdale location.
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November 2025 by Hannah Walford
The store manager named Bash was very hostile and unhelpful when I tried to return my broken iPad under Applecare. It is unfortunate they treat people this way. Just because they are APPLE doesn't give them a right.
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November 2025 by Edward junior Zalazar fernandez
I arrived at 12:30 pm without an appointment. They told me to wait an hour, which I did. I ended up leaving at 2:30 pm because I got bored and no one came to help me. Or maybe it was because no one spoke Spanish and they didn't want to interact with me—I hope not. It's worth noting that there were about three people standing around not helping anyone, supposedly waiting for their appointments. I was in the store for an hour, and all they did was talk amongst themselves. Without a doubt, if you're looking for a job and don't want to do anything, I recommend applying to this location. Terrible service.
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October 2025 by Gautam Bose
fixed my macbook with missing keys in 15 minutes - great place!
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October 2025 by Daniel N.
I don't know why this location did not get a better rating. I just bought my phone yesterday (not from this location) and had a very unusual problem where I could not activate it. Benny was not only super helpful but was very intrigued and eager to help me out to resolve my issue. He's also one hell of a multitasker too! Big thanks!!!
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October 2025 by Sasha Diodorova
Had an amazing experience picking up my Apple Watches. The associate whose name is Beyond was very helpful, informative and kind. I left completely satisfied. Good job!
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October 2025 by Алтынбек Абжапаров
Nice place, easy parking
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October 2025 by Henry Zhu
Waited for more than an hour trying to change my battery
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October 2024 by Jacqueline Soto
I scheduled a repair appointment for my iPhone and arrived on time, only to find out the necessary part was out of stock. Despite selecting a store online that I assumed had the part, I had to spend 30 minutes at the store, then travel to another location. This process wasted three hours total. It would be great if the appointment system could check part availability before allowing customers to book. Overall, the technology seems underutilized, leading to a frustrating experience.
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October 2024 by Abhay kumar
Pretty good service and availability of phones
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October 2024 by Vick Antonyan
Probably the worst Apple Store I have been to. I have had better experience at 7 eleven at 2 am.
What a joke.
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October 2024 by Khaled Taleb
The best and trustworthy I really like buying with them they are the best
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September 2024 by Orestis Konstantinidis
Worst Apple Store I’ve been to so far. They’re “busy” and not interested if you’re not there to buy a new device. I tried to get service on my phone and airpods with Apple care, they tried to convince me not to get serviced, then made an appointment for evaluation which they didn’t honor and then had me waiting until I had to leave. Makes Apple’s expensive services seem absolutely overrated.
